Nicholas Pollock Email & Phone Number
Senior Manager, Client and Field Services @ Tampa International Airport (TPA)
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Nicholas Pollock Location
- Florida, United States
Nicholas Pollock Work
- 2023 -now Senior Manager, Client and Field Services @
- 2022 -2025 President and VP of Finance - HDI Skyway Local Chapter @
- 2018 -2023 Service Desk Manager @
- 2016 -2018 Service Desk and Field Services Manager @
- 2007 -2016 Team Manager @ Convergys
- 2007 -2007 Tier 3 Senior Technical Lead @ Stream Global Services
- 2006 -2007 Tier 2 Technical Support Agent @ Stream Global Services
- 1999 -2006 Field Service Technician @
- 1999 -1999 Tier 1 Technical Support @
Nicholas Pollock Education
- University of South Florida
Information Science
2024-2004 - University of South Florida
Electrical and Electronics Engineering
2002-2004 - Florida Career College
Computer Technology/Computer Systems Technology
1998-1999
Nicholas Pollock Skills
- Accounting
- 501c3
- Non-profit Board Leadership
- Call Center Development
- Knowledge Management
- People Development
- Budget Management
- ITIL
- Agile Methodologies
- Peer Leadership
- Troubleshooting
- Technical Support
- Customer Satisfaction
- Call Centers
- Help Desk Support
- Computer Hardware
- Management
- Service Delivery
- Laptops
- Contact Centers
- Customer Service
- Windows 7
- Process Improvement
- Printers
- Team Leadership
- Active Directory
- Leadership
- Leadership Development
- Operational Planning
- Microsoft Excel
- Team Building
- Citrix
- Avaya
- Lotus Notes
- IT Service Management
- Incident Management
- Mentoring
- Business Process Development
- Team Management
- Networking
- Performance Management
- Service Level Management
- IT Security Best Practices
- Team Motivation
- Vendor Management
- Training
- Windows Server
- Business Process Improvement
- Customer Relationship Management (CRM)
- ConnectWise
- Field Service
- Customer Experience
- Procurement
- Customer Relationship Management Crm
- BMC Remedy
- Workforce Management
- SQL
- Windows XP
- Escalation
- BPO
- A+ Certified
- KPI Reports
- COPC
- Technician
- Sla
- Business Process
- Dell Computers
- Outsourcing
- Service Desk
- Call Center
- Norton Ghost
- Microsoft Office
- Customer Relationship Management
Nicholas Pollock Summary
- Nicholas Pollock, based in Florida, United States, is currently a Senior Manager, Client and Field Services at Tampa International Airport (TPA). Nicholas Pollock brings experience from previous roles at HDI Local Chapters, Tampa International Airport (TPA), IT Authorities and Convergys. Nicholas Pollock holds a 2024 - 2004 Information Science @ University of South Florida. With a robust skill set that includes Accounting, 501c3, Non-profit Board Leadership, Call Center Development, Knowledge Management and more. Nicholas Pollock has 2 emails and 2 mobile phone numbers on RocketReach.
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