Customer Success - Support Manager @ (August 2022 - February 2025)
Director Of Rooms, Hotel Ivy @ (June 2021 - August 2022)
Director Of Rooms, Elliot Park Hotel @ (September 2020 - May 2021)
Director of Services, JW Marriott Chicago @ (August 2019 - September 2020)
Laundry and Housekeeping Manager, Fairmont Chicago, Millenium Park @ (February 2019 - August 2019)
Director Of Front Office, Fairmont San Jose Hotel @ (February 2018 - February 2019)
Front Office Operations and VIP Manager, Fairmont San Francisco Hotel @ (November 2016 - February 2018)
Front Office Manager, Fairmont San Francisco Hotel @ (July 2015 - November 2016)
Assistant Front Office Manager, Fairmont San Francisco Hotel @ (July 2014 - July 2015)
Assistant Front Office Manager, Fairmont Chicago, Millennium Park Hotel @ (November 2013 - July 2014)
Assistant Front Office Manager, Hotel Monaco Chicago @ (March 2012 - August 2013)
Assistant Front Office Manager, The Depot Renaissance Hotel @ (September 2011 - March 2012)
Front Office Supervisor, Renaissance Chicago Downtown @ (August 2009 - September 2011)
Front Office Supervisor, Downtown Minneapolis Residence Inn @ Graves World Hospitality (January 2006 - August 2009)
Nicholas Mathewson Skills
Cross-functional Communication
Customer Retention
Customer Satisfaction
Customer Service
Customer Support
Employee Engagement
Enablement
Event Management
Front Office
Guest Service Management
Hospitality
Hospitality Industry
Hospitality Management
Hotel Booking
Hotel Management
Hotels
Leadership
Lodging
MICROS
Management
Opera
Problem Solving
Product Launch
Property Management Systems
Revenue Analysis
Rooms Division
Strategic Thinking
Teamwork
Tourism
Yield Management
Nicholas Mathewson Summary
Nicholas Mathewson, based in Minneapolis, MN, US, is currently a Manager Product Management at Kipsu. Nicholas Mathewson brings experience from previous roles at Kipsu, HEI Hotels & Resorts and Kessler Collection. With a robust skill set that includes Cross-functional Communication, Customer Retention, Customer Satisfaction, Customer Service, Customer Support and more. Nicholas Mathewson has 1 emails on RocketReach.
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