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Nicholas Johnson Location
Austin, TX, US
Nicholas Johnson Work
Senior Vice President of Client Care @ (August 2021 - Present)
Vice President of Operations @ (November 2019 - August 2021)
Call Center Director @ (June 2019 - November 2019)
Call Center Director @ (January 2017 - June 2019)
Call Center Operations @ (March 2016 - December 2016)
Call Center Operations Manager | Manager of Agent Sales| Sr. Account Executive and Team Lead @ (January 2009 - March 2016)
Nicholas Johnson Education
Stephen F. Austin State University
Business Administration and Management (General)
1998-1999
Nicholas Johnson Skills
Account Management
Acquisition Integration
Artificial Intelligence (AI)
B2B
BPO Management
Budget Management
Business Development
Business Operations
Business Process Improvement
Business Transformation
C-level (COO/CCO) Leadership
CRM
Capacity Planning
Change Management
Cheif Operating Officer
Chief Customer Officer
Client Onboarding
Competitive Analysis
Consultative Sales Management
Cost Optimization
Customer Experience
Customer Experience Leadership
Customer Retention
Customer Satisfaction (CSAT)
Customer Service
Customer Success
Customer Support
Data Migration
Digital Transformation
Direct Sales
Due Diligence
Enterprise Software
Executive Leadership
Executive Management
Financial Management
Global Cross-Functional Team Leadership
Global Operations
Implementation Management
KPI Development
Knowledge-Centered Service (KCS)
Lead Generation
Leadership Development
M&A Integration
Management
Margin Improvement
Nearshore Outsourcing
New Business Development
OPEX Management
Operating Leverage
Operational Excellence
Operational Strategy
Operations Management
Organizational Leadership
Outsourcing
P&L Management
Post-Merger Integration
Private Equity
Product Development
SaaS Operations
Sales
Sales Hiring
Sales Management
Sales Operations
Sales Process
Salesforce.com
Salesforce.com Administration
Salesforce.com System Administrator
Scaling Operations
Service Delivery
Software Implementation
Software as a Service (SaaS)
Solution Selling
Staff Development
Strategic Planning
Team Building
Team Leadership
Training
Vendor Management
Vertical SaaS
Workforce Management
Sales Management Coaching
MySQL
Sandler
Five9
Call Center
Operations
Underwriting
Nicholas Johnson Summary
Nicholas Johnson, based in Austin, TX, US, is currently a Senior Vice President of Client Care at Storable. Nicholas Johnson brings experience from previous roles at Storable and SpareFoot. Nicholas Johnson holds a 1998 - 1999 Business Administration and Management in General @ Stephen F. Austin State University. With a robust skill set that includes Account Management, Acquisition Integration, Artificial Intelligence (AI), B2B, BPO Management and more. Nicholas Johnson has 1 emails and 3 mobile phone numbers on RocketReach.
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