Nicholas Ives Email
Head of Incident, Major Incident and Problem Management @ Marks and Spencer
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Nicholas Ives Location
- England, United Kingdom
Nicholas Ives Work
- Head of Incident, Major Incident and Problem Management @ (July 2025 - Present)
- SIAM Practice Lead - Problem and Knowledge Management @ (December 2024 - March 2025)
- Service Management Specialist @ (August 2024 - November 2024)
- Head of Problem Management -SmartDCC @ (November 2020 - July 2024)
- Consultant - Head of Problem Management @ (March 2020 - November 2020)
- Director @ Problem Consultants Ltd (April 2015 - November 2020)
- Consultant Infrastructure Service Manager - Renewables and UK Retail @ (April 2018 - February 2020)
- Consultant Incident and Problem Process Transition Manager SIAM and Business Continuity and Risk manager @ (April 2015 - April 2018)
- Head of Problem Management @ (September 2014 - April 2015)
- Design Authority Process and Strategy @ (November 2012 - September 2014)
- Global Problem Process Manager @ (September 2011 - October 2012)
- Functional Lead Problem Management @ (March 2010 - August 2011)
- Lead Problem Manager @ (April 2009 - March 2010)
- Senior Service Manager and Problem Management Consultant @ BT (Contracting) (February 2007 - February 2009)
- ITIL Problem Manager @ (October 1988 - February 2005)
Nicholas Ives Education
- Kingsbrook
GCSE
1982-1988
Nicholas Ives Skills
- Business Continuity
- Business Process
- Business Process Improvement
- Change Management
- Communication
- Consulting
- Data Center
- Disaster Recovery
- IT Management
- IT Operations
- IT Outsourcing
- IT Service Management
- IT Strategy
- ITIL
- ITIL Certified
- Incident Management
- Information Technology
- Infrastructure
- Integration
- Leadership
- Managed Services
- Management
- Outsourcing
- Problem Management
- Program Management
- Project Delivery
- Project Management
- Project Portfolio Management
- Requirements Analysis
- SLA
- Service Continuity
- Service Delivery
- Service Desk
- Service Improvement
- Service Management
- Service-Level Agreements (SLA)
- ServiceNow, Incident Management, Root Cause Analysis, PIR, Leadership, Continuous Improvement
- Stakeholder Management
- Strategy
- Team Leadership
- Team Management
- Telecommunications
- Transition Management
- Vendor Management
Nicholas Ives Summary
- Nicholas Ives, based in England, United Kingdom, is currently a Head of Incident, Major Incident and Problem Management at Marks and Spencer. Nicholas Ives brings experience from previous roles at Lifecycle Sourcing, Slaughter and May and Smart DCC. Nicholas Ives holds a 1982 - 1988 GCSE @ Kingsbrook. With a robust skill set that includes Business Continuity, Business Process, Business Process Improvement, Change Management, Communication and more. Nicholas Ives has 2 emails on RocketReach.
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