Business Enablement Specialist @ (January 2023 - Present)
Account Manager @ (November 2020 - January 2023)
Client Relationship Manager @ (October 2016 - November 2020)
Business Analyst @ (September 2015 - September 2016)
Service Desk Technician @ (September 2014 - September 2015)
Customer Service Advisor @ (October 2008 - August 2014)
Nicholas Deacon Education
St. Augustine's Catholic College
GCSE
1994-1999
Nicholas Deacon Skills
Account Management
Agile Methodologies
Application Support Management
Artificial Intelligence (AI)
Business Analysis
Business Development
Business Process
Business Process Improvement
Business-to-Business (B2B)
Change Management
Client Services
Communication
Complaint Management
Customer Relations
Customer Relationship Management (CRM)
Customer Satisfaction
Customer Service
Customer Support
Data Migration
External Relationships
Hosted Services
IT Service Delivery
Integration
Interpersonal Skills
Microsoft Excel
Microsoft Office
Office 365
Organization Skills
Planning
Presentation Skills
Presentations
Problem Solving
Product Development
Project Management
Project Planning
Release Management
Requirements Gathering
Service Delivery
Service Delivery Management
Software Development
Software Development Life Cycle (SDLC)
Software Documentation
Software as a Service (SaaS)
Technical Service Delivery
Technical Support
Time Management
Troubleshooting
User Stories
Wholesale
Written Correspondence
Vendor Management
Customer Relationship Management
Software Development Life Cycle
Business to Business
Software as a Service
Nicholas Deacon Summary
Nicholas Deacon, based in Bristol, GB, is currently a Automation and AI Integration Lead at SBS. Nicholas Deacon brings experience from previous roles at SBS and Apak Group Limited. Nicholas Deacon holds a 1994 - 1999 GCSE @ St. Augustine's Catholic College. With a robust skill set that includes Account Management, Agile Methodologies, Application Support Management, Artificial Intelligence (AI), Business Analysis and more. Nicholas Deacon has 1 emails and 1 mobile phone numbers on RocketReach.
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