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Nichales Devlin Location
Delray Beach, FL, US
Nichales Devlin Work
Vice President of Technical Operations @ (April 2024 - Present)
Vice President of Tech Operations @ (December 2022 - April 2024)
Director Global Technology @ (February 2020 - December 2022)
Senior IT Manager - Global Support @ (June 2019 - February 2020)
IT Manager @ (September 2017 - June 2019)
Director of Operations @ (December 2010 - March 2017)
Operations Manager - Sales @ (January 2005 - December 2010)
Project Supervisor @ (July 2002 - December 2004)
Vice President of Tech Operations @ (December 2022 - Present)
Customer Service Representative @ (October 2001 - July 2002)
Head Supervisor @ Phone Solutions (March 1999 - October 2001)
Nichales Devlin Education
Bradley University: Foster College of Business
Certification (Leadership Focus)
2010-2011
Sabino High School 1996-2000
Nichales Devlin Skills
Customer Service
Process Improvement
Customer Satisfaction
Team Building
Call Centers
Outsourcing
Leadership
Training
Performance Management
Team Leadership
BPO
Strategic Planning
P&L
Web Chat
Sales Management
Cross-functional Team Leadership
Vendor Management
Coaching
Employee Engagement
Customer Experience
Management
Recruiting
Team Management
Workforce Management
Operations Management
Customer Retention
Employee Training
Leadership Development
Contact Centers
Microsoft Office
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Business Process Improvement
Virtual Teams
Overseas Experience
Project Management
Customer Relationship Management (CRM)
Change Management
Six Sigma
ITIL
ITIL Certified
IT Service Management
Agile Project Management
Project Leadership
Agile Methodologies
Business Analysis
Strategic Analysis
Microservices
Jira
Executive Leadership
Thought Leadership
Business Strategy
Customer Relationship Management Crm
Cross Functional Team Leadership
Customer Relationship Management
Nichales Devlin Summary
Nichales Devlin, based in Delray Beach, FL, US, is currently a Vice President of Technical Operations at Purpose Brands, LLC. Nichales Devlin brings experience from previous roles at Orangetheory Fitness. Nichales Devlin holds a 2010 - 2011 Certification in Leadership Focus @ Bradley University: Foster College of Business. With a robust skill set that includes Customer Service, Process Improvement, Customer Satisfaction, Team Building, Call Centers and more. Nichales Devlin has 2 emails and 1 mobile phone numbers on RocketReach.
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