Technical Duty Officer @ (June 2022 - January 2024)
Critical Incident Manager @ (November 2020 - June 2022)
Information System Manager @ (May 2018 - November 2020)
Technical Instructional Designer @ (November 2014 - March 2018)
Service Desk Manager @ (December 2012 - November 2014)
Service Desk Supervisor @ (August 2011 - December 2012)
Information Technology Generalist @ Team Wolfe IT (February 2011 - August 2011)
Technical Support Lead @ (June 2010 - July 2011)
Information Technology Generalist @ Team Wolfe IT (February 2010 - June 2010)
Field Technical Lead @ (August 2009 - February 2010)
Counter Intelligence Agent @ (September 2008 - August 2009)
Information Technology Generalist @ (May 2007 - August 2008)
Technical Support Specialist @ (January 2006 - May 2007)
Nic Wolfe Education
Wes Watkins Technology Center
Technical Diploma (Computer Systems Networking and Telecommunications)
2002-2004
Nic Wolfe Skills
Virtual Private Network Vpn
Windows Server
Active Directory
Policy
Hardware
Dashboard
Adobe Premiere Pro
Schedules
Change Control
Soft Skills
Sales
Agents
DNS
Remote Desktop
Metrics
ADA compliance
Training
Custom Reports
Troubleshooting
Supply Chain Management
Quality Assurance
Communication
Instructional Design
Software Documentation
Reporting
Social Media
SharePoint
Code Coverage
Personnel Management
Lake
MS Excel
Vitality
Agent Development
Annual Reviews
Csat
Tablets
Outages
SALT
Supply Chain
Cards
Mobile Computing
IVR
Confirmit
Parties
Android
Computer Hardware
Customer Relationship Management
ITIL
Structures
VPN
Business Analysis
Customer Service
Business Operations
Stack
Staff Training
Team Building
Coaching
Knowledge Management
Servers
Service Desk
Maintenance
Project Management
Technical Support
Networking
Articulate Storyline
System Administration
Team Leadership
Escalation
Reviews
Sales Manager
C
ITIL Implementation
MAP
Quality Management
Interviews
Operating Systems
Mentoring
Management Professional
Voiceovers
Computer Graphics
Operations
Technical Training
Reports
Consultation
Windows
ITIL Process Implementation
Network Administration
Analytics
Reporting and Analysis
After Effects
PBX
Graphic Design
Scheduling
Infrastructure
Virtual Private Network
Nic Wolfe Summary
Nic Wolfe, based in Portland, OR, US, is currently a Senior Technical Duty Officer at Adobe. Nic Wolfe brings experience from previous roles at Adobe, Nexant and U.S. Department of Veterans Affairs. Nic Wolfe holds a 2002 - 2004 Technical Diploma in Computer Systems Networking and Telecommunications @ Wes Watkins Technology Center. With a robust skill set that includes Virtual Private Network Vpn, Windows Server, Active Directory, Policy, Hardware and more. Nic Wolfe has 2 emails and 2 mobile phone numbers on RocketReach.
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