Nic Chen Email
Vice President Operations @ Cymax Group Technologies
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Nic Chen Location
- Canada
Nic Chen Work
- Vice President Operations @ (July 2023 - Present)
- Director of Contact Centre @ (November 2022 - July 2023)
- Director, Contact Centre Operations @ (February 2016 - July 2022)
- Senior Manager, Quality and Compliance @ (April 2013 - February 2016)
- National Manager, Quality @ (August 2011 - April 2013)
- Account Manager, National Direct Sales Planning and Design @ (February 2011 - August 2011)
- Manager, Retention and Call Centre Performance @ (February 2010 - February 2011)
- Team Manager, Customer Service and Call Centre Performance @ (January 2009 - February 2010)
- Training Support Consultant @ (November 2007 - January 2009)
Nic Chen Education
- University of Toronto Scarborough
Bachelor of Arts (B.A.) (Anthropology Specialist)
Nic Chen Skills
- Risk Management
- Banking
- User Acceptance Testing
- Quality Center
- SDLC
- Process Improvement
- Coaching
- Call Center
- Team Management
- Training
- Management
- Leadership
- Analysis
- Data Analysis
- Customer Experience
- Project Management
- Call Centers
- Customer Satisfaction
- Customer Retention
- Operations Management
- Customer Service
- Performance Management
- Project Planning
- Cross-functional Team Leadership
- Vendor Management
- Direct Sales
- Team Leadership
- Business Analysis
- Marketing Strategy
- Sales
- Business Process Improvement
- Change Management
- CRM
- Telecommunications
- Strategy
- Program Management
- Workforce Management
- Team Building
- Contact Centers
- Outsourcing
- Analytics
- Forecasting
- Quality Assurance
- Account Management
- Employee Engagement
- Employee Training
- Leadership Development
Nic Chen Summary
- Nic Chen, based in Canada, is currently a Vice President Operations at Cymax Group Technologies. Nic Chen brings experience from previous roles at Cymax Group Technologies, NewAge Products Inc., Affinity_Global and Capital One. Nic Chen holds a Bachelor of Arts (B.A.) in Anthropology Specialist @ University of Toronto Scarborough. With a robust skill set that includes Risk Management, Banking, User Acceptance Testing, Quality Center, SDLC and more. Nic Chen has 1 emails on RocketReach.
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