Newtel Essence Technology Stack

Aspect Software is a leading provider of integrated omni-channel customer engagement, contact center, and workforce optimization software for midsize businesses and enterprises.

Avaya Contact Center is a cloud-based contact center solution that can be used to efficiently serve customers whether they contact by phone, e-mail, web chat, or text messaging using a single-agent desktop.

Genesys is a multi-channel contact center and customer experience application that caters to small to mid sized business with up to 250 seats, as well as much larger teams. Some of the app's enterprise customers include P&G, BT and Ticketmaster. Solutions that the app provide include contact center modernization with IVR, skill-based routing, agent.

Interactive Intelligence is a global leader of cloud services for customer engagement, communications and collaboration designed to help businesses worldwide improve service, increase productivity and reduce costs.

Verint Workforce Optimization helps contact centers and customer care teams to monitor, evaluate & improve their performance, skills & customer service.

Avaya Aura is an enterprise collaboration software.

Microsoft Project helps users plan projects and collaborate from virtually anywhere with the right tools for project managers, project teams, and decision makers.

Avaya Contact Center Suite is all-in-one omnichannel contact center solution that can be used to efficiently serve customers whether they contact through diffrent modes using a single-agent desktop interface.

Force Management is a sales effectiveness consulting firm that helps B2B companies increase revenue and improve sales margins.

Dynamics CRM is a customer relationship management solution from Microsoft, made available as cloud, on-premise or a hybrid solution.

Oracle CRM is customer relationship management system created by Oracle Corporation.

Siebel CRM helps in automating the sales and customer service operations of large corporations.

Broadcom is a fabless semiconductor company that provides semiconductor and infrastructure software solutions for the wire-less and broadband communication industry.

Microsoft SQL Server is a relational database management system used for storing and retrieving data as requested by other software applications.

Brocade Switches is a line of fiber channel networking switches designed for data centers and campus networks. It enables users to accelerate performance for demanding workloads across 32Gb/s links, optimize application performance by automatically prioritizing traffic, detect and recover from the network and device-level workloads automatically, reconfigure out-of-compliance fabrics, identify anomalies to manage fault isolation and troubleshooting, as well as leverage policy-based templates

Cisco delivers a comprehensive portfolio of switching solutions for Enterprise Networks, data centers, and smaller businesses.

Later helps to plan, schedule, and manage content for Instagram.

Microsoft Dynamics with its intelligent business applications across CRM and ERP, Microsoft Dynamics 365 gives clients choice. Start with just what customrs need to run clients business and delight customers.

Order Desk is an e-commerce tool to streamline and automate order workflow.

TIBCO is a leading provider of infrastructure software creating event-enabled enterprises to use on-premise or as part of cloud computing environments.

Windows XP is an operating system produced by Microsoft as part of the Windows NT family of operating systems.