Newtech S.R.L Information

Newtech is the Dominican Republic’s most established IT and Customer Experience outsourcing firm. Since 2005, our team of bilingual professionals — combining expert technical talent in software development, AI, and intelligent automation with committed customer service professionals. One Mission: To deliver AI-powered solutions to transform Customer Experience delivery combining best human talent with advanced software development, intelligent automation, and exceptional customer support for clients across the Americas. Why Companies Choose Newtech: 1. Scale: Robust team of bilingual technical talent and committed customer service professionals, delivering end-to-end exceptional Customer Experience. 2. Track Record: 19+ years of proven expertise in Customer Experience Management Outsourcing combined with AI-powered IT solutions and digital transformation for banking, telecom, technology, and retail. 3. Nearshore Advantage: EST time zone, just 2 hours from Miami and up to 60% cost savings vs. U.S. rates, enabling seamless, real-time customer experience operations. 4. Talent Pipeline & Retention: Strategic Partnerships with top rated universities and proprietary operational model ensuring continuous access to highly trained professionals, and career development pathways to retain them. Our Capabilities: • Software Development Apps with integrated Machine Learning & Generative AI Solutions • Robotic Process Automation (RPA) & Intelligent Automation • Omnichannel Customer Experience Support • End-to-End Process Automation, Quality Assurance & Digital Transformation Industries Served: • Banking • Technology • Retail • Telecommunications • Insurance • Government We do not fill seats — we build strategic partnerships that seamlessly integrate AI, solutions and automation tools into your daily workflows, empowering your teams and delivering best-in-class customer experiences.