neWave Information

Intelligence in every conversation. That has been our way of building technology since 2017. neWave is a technology company from Fortaleza, Brazil, connecting businesses to their customers across every channel that matters: WhatsApp, Instagram, Messenger, web chat, voice and SMS. We are an official Meta Tech Provider, serving operations all over Brazil, from internet service providers to clinics, retail and services. Our products: Fluctus. An omnichannel customer service platform with generative AI. Every channel in a single inbox, with team queues, a native CRM, complete reporting and Fluss, the AI copilot that helps agents respond better and faster. It integrates with the leading ERPs and CRMs in the market. neWave One. Complete cloud telephony: PBX, IVR, real time extension monitoring and call center analytics, with no on premise infrastructure. SMS and RCS. Messaging at scale for campaigns, notifications and authentication, with delivery rates and reports you can track closely. Why neWave? Because communication technology should never be a black box. Here you talk to the people who build the product: in house development, support that actually solves problems, and constant evolution driven by what our customers need. Let's talk? newa.ve