New Directions Counseling & Training LTD Information

New Directions is a private practice and is not a direct provider for any insurance companies. While we do not process insurance claims, our clients with mental health insurance coverage are often eligible for non-provider or out-of-network reimbursement under their policies. Clients pay for their sessions in cash, check, or with Visa/Mastercard at the time of each session and are provided with the necessary information to provide to their insurance company for reimbursement of any covered expenses. All of our services at New Directions are confidential and each client will be asked to review and sign a confidentiality policy. If you wish for us to consult or coordinate with other service providers (medical practitioners, attorneys, schools, therapists or outside agencies) we will obtain a release to communicate with those parties. You may contact our office to schedule an appointment with our professionals. We ask our clients to respect our scheduling policy by keeping appointments or calling 24 hours in advance in the event of a cancellation. No-shows will be billed for 75% of the session. Repeated no-shows will not be rescheduled unless they have made specific arrangements with their therapist.