Transformation Coach | Leadership and Customer Growth @ Poliklinika Novakov i saradnici | Novi Sad (August 2025 - Present)
Expert @ (June 2025 - Present)
Principal Consultant @ (March 2025 - June 2025)
Principal Consultant @ (October 2023 - April 2025)
Head of Sector for Contact Centre, Branch Network Support and Collection for PI clients @ (July 2022 - May 2023)
Head of Contact Center, Digital Branch for employees and Branch Network Support in Credit Agricole @ (January 2021 - July 2022)
Head of Virtual Branch, Contact Center and Digital Branch for employees Credit Agricole Bank @ (May 2018 - December 2020)
Head of Negotiations, Collection and Commercial Contact Centre in Credit Agricole Bank @ (April 2008 - April 2018)
Legal Advisor @ (January 2006 - January 2008)
Senior Associate to the Judge @ Municipal Court Novi Sad (January 2002 - January 2006)
Legal Advisor @ Regional Court Novi Sad (January 2000 - January 2002)
Legal Advisor @ Law Firm of Franjo Vujkov, Subotica (January 1999 - January 2000)
Judge Apprentice @ Municipal Court Novi Sad (January 1997 - January 1999)
Judge Apprentice @ Municipal Court Subotica (January 1997 - January 1997)
Nela Vujkov Education
Faculty of Law, University of Novi Sad
Activities and societies: •Human Rights School Diploma – Belgrade Centre for Human Rights (Belgrade 2002)
Nela Vujkov Skills
Acquisition Integration
Analysis
Animation
Banking
Basel II
Business Analysis
Business Development
Business Planning
Business Process
Business Process Management
Business Strategy
Business Transformation
Change Management
Client Services
Coaching
Coaching & Mentoring
Collections
Commercial Banking
Communication
Contact Centers
Corporate Finance
Credit
Credit Analysis
Credit Cards
Credit Risk
Cross Selling
Customer Experience
Customer Experience Management
Customer Relations
Customer Retention
Customer Satisfaction
Customer Satisfaction (CSAT)
Customer Service
Customer Service Management
Customer Support
Data Migration
Data-driven Decision Making
Debt Collection
Debt Management
Debt Restructuring
Digital Strategy
Digital Transformation
Employee Benefits Design
Employee Training
English
Finance
Financial Analysis
Financial Reporting
Financial Risk
Incentive Programs
Incentives
Innovation Development
Innovation Management
Insurance
Job Evaluation
Leadership
Legal
Loans
Management
Mediation
Mortgage
Mortgage Lending
Negotiation
New Business Development
New Hire Training
Onboarding
Online Support
Operational Risk
Optimization
Organization
Organizational culture development
Payments
People Development
People Management
Performance Management
Portfolio Management
Process Automation
Project Management
Recruiting
Regulatory Compliance
Retail Banking
Risk Management
Sales
Sales Management
Sales Motivation
Staff Retention
Strategic Consulting
Strategy
Succession Planning
System Migration
Talent Management
Team Building
Team Leadership
Team Management
Team Motivation
Training
Training and Development (HR)
Transformation leadership
Web Development
integration
Retail
PowerPoint
Microsoft Office
Excel
Microsoft Excel
Research
Nela Vujkov Summary
Nela Vujkov, based in Serbia, is currently a Head of Human Resources at BOMAR. Nela Vujkov brings experience from previous roles at BOMAR, Poliklinika Novakov i saradnici | Novi Sad, GLG and ZTILab. Nela Vujkov holds a Activities and societies: •Human Rights School Diploma – Belgrade Centre for Human Rights in Belgrade 2002 @ Faculty of Law, University of Novi Sad. With a robust skill set that includes Acquisition Integration, Analysis, Animation, Banking, Basel II and more. Nela Vujkov has 3 emails on RocketReach.
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