Neil Miles Email & Phone Number
Owner Director
5 free lookup(s). No credit card required.
If you need more lookups,
subscriptions start at $34 USD/month.
Neil Miles Location
- United Kingdom
Neil Miles Work
- Owner Director @ EUREKA CONSULTANTS LTD (September 2004 - Present)
- Director of Operational Excellence, Change and Transformation @ (April 2021 - January 2026)
- Davies Consulting Associate @ (February 2021 - March 2021)
- Global Director of Customer Care and Transformation and Insight @ (March 2019 - December 2020)
- Associate Director and Consultant (Financial Services Assignments) @ (April 2017 - March 2019)
- Director of Operations and Programme Director (Interim Assignment) @ (March 2016 - March 2017)
- Customer Care and Service Director and Head of Customer Transformation Programme (Interim Assignments) @ npower (May 2012 - December 2015)
- Senior Programme and Business Change Lead - Complaints PPI (Interim Assignment) @ (November 2010 - March 2012)
- Head of Performance and Planning Global COO (Interim Assignment) @ (August 2010 - November 2010)
- Head of Connected World (Interim Assignment) @ (August 2009 - August 2010)
- Head of Customer Service Sales and Retention (Interim Assignment) @ (December 2008 - August 2009)
- Deputy Head of Customer Service (Interim Assignment) @ (June 2008 - December 2008)
- Commercial Director (Interim Assignment) @ (January 2008 - April 2008)
- Commercial Customer Retention (Consultancy Assignment) @ (January 2007 - December 2007)
- Customer Service Technical Support (Consultancy Assignment) @ (September 2006 - December 2006)
- Customer Retention (Consultancy Assignment) @ (December 2005 - June 2006)
- Head of Customer Retention and Development (Interim Assigment) @ (September 2004 - December 2005)
- Head of Customer Service Sales and Retention (Permanent) @ (April 2002 - April 2004)
- Head of Contact Centre, Customer Service (Permanent) @ (July 2000 - July 2002)
- Call Centre Manager, Call Centre Director, National Campaign Manager (Permanent) @ (July 1997 - July 2000)
- Display Advertising Sales Manager @ Newcastle Chronicle & Journal (June 1994 - July 1997)
Neil Miles Education
- Woodlands School, Coventry 1975-1982
Neil Miles Skills
- Customer Experience
- Call Center
- Change Management
- Culture Change
- Direct Sales
- Performance Improvement
- Service Delivery
- Team Leadership
- Banking
- Mobile Devices
- Cross-functional Team Leadership
- Management
- Telecommunications
- CRM
- Business Transformation
- Stakeholder Management
- Operations Management
- Leadership
- Call Centers
- Program Management
- Team Management
- Performance Management
- Strategy
- Process Improvement
- Coaching
- Customer Retention
- Recruiting
- Project Planning
- Outsourcing
- Contact Centers
- Project Delivery
- Strategic Planning
- Organizational Development
- Business Process Improvement
- Customer Relationship Management (CRM)
- Inspiration
- • Designing customer service business strategy & deployment leadership. • Organisational redesign to drive efficiency & achieve financial benefits. • Delivering objectives through wide-ranging programme management. • Leading & coaching people in support of individual & team development. • Large-scale digital contact/call centre performance management & improvement. • Customer experience redesign & development to support customer retention. • Developing outsource partnership relationships. • Strong communication & engagement skills. • Customer service management in multi-language/markets. • Commercial sales in service programme development & delivery. • Delivering on objectives.
- Business Development
- Customer Service
- Management Development
- Sales
- Customer Experience Management
- Programme Management
- Business Strategy
- People Leadership
- Organisational Design
- Communication
- Digital Service
- Global Management
- Continuous Process Improvement
- Analytical Skills
- Artificial Intelligence (AI)
- Business Leadership
- Business Process Outsourcing (BPO)
- Change Initiatives
- Commercial Management
- Complaint Management
- Continuous Improvement
- Corporate Services
- Critical Thinking
- Customer Care
- Customer Insight
- Customer Satisfaction
- Customer Service Management
- Customer Support
- Digital Transformation
- Employee Engagement
- Enterprise Data
- Facilitation
- Fiduciary
- Financial Services
- Leadership Development
- Leadership Development Coaching
- Leading transformational change
- Machine Learning
- Management Consulting
- Operating Models
- Operational Excellence
- Operational Strategy
- Organizational Leadership
- Planning
- Problem Solving
- Process Improvement Projects
- Program Development
- Programme Delivery
- Programme Directors
- Project Management
- Public Health
- Regulatory Compliance
- Service Design
- Shared Services
- Sizing
- Stakeholder Engagement
- Statistical Data Analysis
- Strategic Business Change
- Strategic Leadership
- Strategic Thinking
- Training Delivery
- Voice of the Customer
- Workshops
- Customer Relationship Management Crm
- Cross Functional Team Leadership
- Customer Relationship Management
Neil Miles Summary
- Neil Miles, based in United Kingdom, is currently a Owner Director at EUREKA CONSULTANTS LTD. Neil Miles brings experience from previous roles at CityFibre, Davies Consulting , ASOS.com and Deloitte. Neil Miles holds a 1975 - 1982 Woodlands School, Coventry. With a robust skill set that includes Customer Experience, Call Center, Change Management, Culture Change, Direct Sales and more. Neil Miles has 1 emails and 2 mobile phone numbers on RocketReach.
Looking for a different Neil Miles?
Find contact details for 700 million professionals.
G2 Crowd Trusted
300K+ Plugin Users
© 2026 RocketReach.co