Neil Miles Email & Phone Number
Owner Director @ EUREKA CONSULTANTS LTD
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Neil Miles Location
- United Kingdom
Neil Miles Work
- 2004 -now Owner Director @
- 2021 -2026 Director of Operational Excellence, Change and Transformation @
- 2021 -2021 Davies Consulting Associate @
- 2019 -2020 Global Director of Customer Care and Transformation and Insight @
- 2017 -2019 Associate Director and Consultant (Financial Services Assignments) @
- 2016 -2017 Director of Operations and Programme Director (Interim Assignment) @
- 2012 -2015 Customer Care and Service Director and Head of Customer Transformation Programme (Interim Assignments) @
- 2010 -2012 Senior Programme and Business Change Lead - Complaints PPI (Interim Assignment) @
- 2010 -2010 Head of Performance and Planning Global COO (Interim Assignment) @
- 2009 -2010 Head of Connected World (Interim Assignment) @
- 2008 -2009 Head of Customer Service Sales and Retention (Interim Assignment) @
- 2008 -2008 Deputy Head of Customer Service (Interim Assignment) @
- 2008 -2008 Commercial Director (Interim Assignment) @
- now Commercial Customer Retention (Consultancy Assignment) @
- now Customer Service Technical Support (Consultancy Assignment) @
- now Customer Retention (Consultancy Assignment) @
- now Head of Customer Retention and Development (Interim Assigment) @
- 2002 -2004 Head of Customer Service Sales and Retention (Permanent) @
- 2000 -2002 Head of Contact Centre, Customer Service (Permanent) @
- 1997 -2000 Call Centre Manager, Call Centre Director, National Campaign Manager (Permanent) @
- 1994 -1997 Display Advertising Sales Manager @ Newcastle Chronicle & Journal
Neil Miles Education
- Woodlands School, Coventry 1975-1982
Neil Miles Skills
- Customer Experience
- Call Center
- Change Management
- Culture Change
- Direct Sales
- Performance Improvement
- Service Delivery
- Team Leadership
- Banking
- Mobile Devices
- Cross-functional Team Leadership
- Management
- Telecommunications
- CRM
- Business Transformation
- Stakeholder Management
- Operations Management
- Leadership
- Call Centers
- Program Management
- Team Management
- Performance Management
- Strategy
- Process Improvement
- Coaching
- Customer Retention
- Recruiting
- Project Planning
- Outsourcing
- Contact Centers
- Project Delivery
- Strategic Planning
- Organizational Development
- Business Process Improvement
- Customer Relationship Management (CRM)
- Inspiration
- • Designing customer service business strategy & deployment leadership. • Organisational redesign to drive efficiency & achieve financial benefits. • Delivering objectives through wide-ranging programme management. • Leading & coaching people in support of individual & team development. • Large-scale digital contact/call centre performance management & improvement. • Customer experience redesign & development to support customer retention. • Developing outsource partnership relationships. • Strong communication & engagement skills. • Customer service management in multi-language/markets. • Commercial sales in service programme development & delivery. • Delivering on objectives.
- Business Development
- Customer Service
- Management Development
- Sales
- Customer Experience Management
- Programme Management
- Business Strategy
- People Leadership
- Organisational Design
- Communication
- Digital Service
- Global Management
- Continuous Process Improvement
- Customer Relationship Management Crm
- Cross Functional Team Leadership
- Customer Relationship Management
Neil Miles Summary
- Neil Miles, based in United Kingdom, is currently a Owner Director at EUREKA CONSULTANTS LTD. Neil Miles brings experience from previous roles at CityFibre, Davies Consulting, ASOS.com and Deloitte. Neil Miles holds a 1975 - 1982 Woodlands School, Coventry. With a robust skill set that includes Customer Experience, Call Center, Change Management, Culture Change, Direct Sales and more. Neil Miles has 2 emails and 2 mobile phone numbers on RocketReach.
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Top EUREKA CONSULTANTS LTD Employees
Neil Miles
Owner Director
United Kingdom
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