Neil McCormack Email
WFM Strategy and Performance Manager @ Webhelp
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Neil McCormack Location
- Warrington, GB
Neil McCormack Work
- 2017 -now WFM Strategy and Performance Manager @
- 2015 -2017 Planning Delivery Manager @
- 2010 -now Senior Real time analyst @
- 2004 -now Customer service advisor @
- 2008 -2010 pool team Manager and development specialist @
- 2004 -2010 Systems Used @
- 2011 -2017 Realtime Analyst @ Hero TSC
- 2002 -2004 Bus Driver @ Warrington Borough Transport
Neil McCormack Education
- Padgate High School
Neil McCormack Skills
- Contact Centers
- Workforce Management
- Customer Experience
- Mobile Devices
- Team Leadership
- Management
- Call Centers
- Performance Management
- CRM
- Call Center
- Telecommunications
- Team Management
- Outsourcing
- Avaya
- Coaching
- Operations Management
- Service Delivery
- Analysis
- Customer Retention
- Customer Service
- Customer Satisfaction
- ACD
- Process Improvement
- Sla
- BPO
- Forecasting
- Stakeholder Management
- Project Planning
- Inbound Marketing
- Telemarketing
- Avaya Technologies
Neil McCormack Summary
- Neil McCormack, based in Warrington, GB, is currently a WFM Strategy and Performance Manager at Webhelp. Neil McCormack brings experience from previous roles at Webhelp UK and Vodafone. Neil McCormack holds a Padgate High School. With a robust skill set that includes Contact Centers, Workforce Management, Customer Experience, Mobile Devices, Team Leadership and more. Neil McCormack has 3 emails on RocketReach.
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