Neil McCormack Email
WFM Strategy and Performance Manager @ Webhelp
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Neil McCormack Location
- Warrington, GB
Neil McCormack Work
- WFM Strategy and Performance Manager @ (June 2017 - Present)
- Planning Delivery Manager @ (January 2015 - June 2017)
- Senior Real time analyst @ (August 2010 - Present)
- Customer service advisor @ (November 2004 - Present)
- pool team Manager and development specialist @ (January 2008 - August 2010)
- Systems Used @ (November 2004 - August 2010)
- Realtime Analyst @ Hero TSC (August 2011 - June 2017)
- Bus Driver @ Warrington Borough Transport (November 2002 - October 2004)
Neil McCormack Education
- Padgate High School
Neil McCormack Skills
- Contact Centers
- Workforce Management
- Customer Experience
- Mobile Devices
- Team Leadership
- Management
- Call Centers
- Performance Management
- CRM
- Call Center
- Telecommunications
- Team Management
- Outsourcing
- Avaya
- Coaching
- Operations Management
- Service Delivery
- Analysis
- Customer Retention
- Customer Service
- Customer Satisfaction
- ACD
- Process Improvement
- Sla
- BPO
- Forecasting
- Stakeholder Management
- Project Planning
- Inbound Marketing
- Telemarketing
- Avaya Technologies
Neil McCormack Summary
- Neil McCormack, based in Warrington, GB, is currently a WFM Strategy and Performance Manager at Webhelp. Neil McCormack brings experience from previous roles at Webhelp UK and Vodafone. Neil McCormack holds a Padgate High School. With a robust skill set that includes Contact Centers, Workforce Management, Customer Experience, Mobile Devices, Team Leadership and more. Neil McCormack has 3 emails on RocketReach.
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