Neil Long Email & Phone Number
Senior Director, Global Customer Support @ Side
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Neil Long Location
- Barcelona, CT, ES
Neil Long Work
- 2022 -now Senior Director, Global Customer Support @
- 2021 -2022 Director Customer Experience - Innovation and Transformation @
- 2020 -2021 Global Head of Customer Support @
- 2017 -2020 Senior Director, Customer Service @
- 2016 -2017 Technology Director, Customer Service @ King
- 2014 -2016 Head of Transformation and Customer Excellence @
- 2012 -2014 Head of Service and Customer Assurance @
- 2010 -2012 Senior Manager, Customer Success | Technical Services @
- 2009 -2010 Service Sales Transformation Leader @
- 2007 -2009 Manager, Process Excellence @
- 2004 -2007 Product Leader, Business Intelligence @
- 2003 -2004 Senior Project Manager @
- 2001 -2003 IT Lean Six Sigma Master Black Belt - Information Security @
- 1999 -2001 Information Management Leadership Program (IMLP) @
Neil Long Education
- University of the West of England
BA (Hons) (Business Information Systems)
1995-1999 - Thomas Hardye's
- Sandbach School
Neil Long Skills
- Six Sigma
- Operational Excellence
- Vendor Management
- Service Delivery
- Offshoring
- Cross-functional Team Leadership
- Program Management
- Process Excellence
- ITIL
- Quality Management
- DMAIC
- Business Transformation
- PMO
- Project Portfolio Management
- Productivity Improvement
- Business Process Improvement
- Outsourcing
- Process Improvement
- Change Leadership
- IT Strategy
- Process Engineering
- Service Management
- BPO
- IT Service Management
- Resource Management
- People Management
- Virtual Teams
- IT Management
- Change Management
- Business Process Design
- Business Intelligence
- Business Process
- Operations Management
- Process Mapping
- Lean Sigma
- Business Analysis
- Stakeholder Management
- Project Planning
- Leadership
- Project Management
- Telecommunications
- Cross Functional Team Leadership
- Operational Efficiency
- Lean Six Sigma
- Outsourcing Management
- Communication
- Business Strategy
- Product Development
- Data Science
- Analytical Skills
- Customer Experience Management
Neil Long Summary
- Neil Long, based in Barcelona, CT, ES, is currently a Senior Director, Global Customer Support at Side. Neil Long brings experience from previous roles at Side, Lanistar, Activision Blizzard and King. Neil Long holds a 1995 - 1999 BA (Hons) in Business Information Systems @ University of the West of England. With a robust skill set that includes Six Sigma, Operational Excellence, Vendor Management, Service Delivery, Offshoring and more. Neil Long has 3 emails and 1 mobile phone numbers on RocketReach.
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