2020 -2023 Global Brands IT Site Services Manager @
2019 -2020 East Coast IT Employee Experience Manager @
2018 -2019 Business Analyst @
2015 -2017 US Service Desk Manager @
2011 -2015 Service Desk Manager @
2002 -2011 Desktop Support Engineer @
1998 -2002 IT Support @ Financial Objects
Neil Cox Education
London
GNVQ Advance (Information Technology)
1996-1998
Neil Cox Skills
IT Service Management
Incident Management
IT Management
ITIL
Team Management
Service Delivery
Management
IT Operations
Problem Management
Blackberry Enterprise Server
Active Directory
Service Management
Change Management
System Administration
Windows 7
Windows Server
Windows XP
Operating Systems
ServiceNow
Customer Service
Cisco Call Manager
Avaya Communication Manager
Service Desk
Technical Support
Disaster Recovery
Computer Hardware
Service Delivery Management
Microsoft Office
Analysis
Information Technology
Windows 10
Business Process Improvement
Asset Management
System Center Configuration Manager Sccm
Microsoft Word
Project Management
Office 365
Avaya Communication
CRM
Avaya Asa
Team Leadership
Microsoft Products
Customer Focused Service
Major Incident Management
Troubleshooting
Citrix
Procurement
Continuous Improvement
Publishing
Networking
Avaya Aura
IT Service Delivery
Blackberry Enterprise
Vendor Management
Leadership
System Center Configuration Manager
Neil Cox Summary
Neil Cox, based in New York, NY, US, is currently a Director, Global Desktop Engineering at The Estée Lauder Companies Inc.. Neil Cox brings experience from previous roles at The Estée Lauder Companies Inc. and Institutional Investor. Neil Cox holds a 1996 - 1998 GNVQ Advance in Information Technology @ London. With a robust skill set that includes IT Service Management, Incident Management, IT Management, ITIL, Team Management and more. Neil Cox has 2 emails and 2 mobile phone numbers on RocketReach.
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