Neil Bancroft Email
IT Transformation and Client Services Lead @ West Lancashire Borough Council
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Neil Bancroft Location
- Skelmersdale, GB
Neil Bancroft Work
- IT Transformation and Client Services Lead @ (September 2025 - Present)
- Housing Regulatory and Quality Manager @ (April 2024 - September 2025)
- Business Manager @ (May 2022 - April 2024)
- Business Change Manager @ (March 2020 - May 2022)
- Home Care Link Manager @ (October 2018 - March 2020)
- Assistant Director of Service Improvement @ (January 2009 - October 2018)
- Head of Customer Services @ Cheshire Peaks and Plains Housing Trust (January 2009 - November 2009)
- Business Development Manager @ Business Interiors Group (August 2008 - December 2008)
- Operations Manager @ UK Housing Alliance (August 2007 - July 2008)
- Operations and Business Development Manager @ Solar Contact LTD (August 2006 - July 2007)
- Contact Centre Manager @ (April 1999 - August 2006)
- Contact Centre @ (January 1999 - January 2005)
Neil Bancroft Skills
- Contact Centers
- Staff Development
- Business Development
- Business Process Re-engineering
- Management
- Performance Management
- Customer Service
- Team Leadership
- CRM
- Call Centers
- Service Delivery
- Process Improvement
- Coaching
- Team Management
- Business Process
- Business Process Improvement
- Policy
- Social Housing
- Project Management
- New Business Development
- Stakeholder Engagement
- Public Sector
- Project Delivery
- Outsourcing
- Employee Engagement
- Change Management
- Stakeholder Management
- Customer Experience
- Business Analysis
- Performance Improvement
- Business Transformation
- Contract Management
- Organizational Development
- Governance
- Service Improvement
- Strategy
- Business Strategy
- Local Government
- Culture Change
- PRINCE2
- Affordable Housing
- Bid Writing
- Continuous Improvement
- Business Process Re Engineering
- Microsoft Word
- Microsoft Excel
- Sales
Neil Bancroft Summary
- Neil Bancroft, based in Skelmersdale, GB, is currently a IT Transformation and Client Services Lead at West Lancashire Borough Council. Neil Bancroft brings experience from previous roles at West Lancashire Borough Council, Stockport Council and urbanbubble. With a robust skill set that includes Contact Centers, Staff Development, Business Development, Business Process Re-engineering, Management and more. Neil Bancroft has 2 emails on RocketReach.
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