NCO Competitors

Focus was founded in 1995. We are a privately owned, highly entrepreneurial organization. We self-funded the business and organically grew the operations through consistently exceeding client expectations. We believe that we have to earn our client’s business each and every day. We have adopted an emergent business strategy that has helped us adapt quickly and efficiently to ever-changing market needs. As our business strategy emerged over the past 20+ years, we identified growing demand for “hybrid” call center partners. Boutique operators provide great performance, but they can’t scale quickly. Big Box operators provide scale, but they can’t perform consistently. We built a “hybrid” offering that combines the speed, flexibility, and performance of boutique operators with the global footprint, scale, and technology of big box operators.

At UCB, we believe everyone deserves to live the best life they can - as free as possible from the challenges and uncertainty of disease. Our purpose is to support people living with severe central nervous system and immunological conditions by delivering meaningful solutions that go beyond medicine. We are driven by the experiences of patients and caregivers, and inspired to pursue innovations that create real value - not just in clinical outcomes, but in everyday moments, dreams pursued, and simple pleasures enjoyed. Our ambition is to unlock transformative science and technologies that respond to unmet needs and elevate lives. From our headquarters in Belgium to nearly 40 countries around the world, we nurture a culture of respect and care. By listening deeply and collaborating across borders and disciplines, we enable cutting-edge research shaped by patients’ needs. Through strong connections with healthcare professionals, partners, and communities, we strive to make a lasting impact - today and into the future. We're inspired by patients, driven by science.

The CCS organization provides expert solutions in the following focused specialties: • Credit Collection Services (CCS): CCS is widely recognized as one the nation’s largest and most successful collection firms. Since our inception, we have tirelessly focused our resources in providing the most professional “customer service approach” to debt recovery. This is largely the reason high-profile creditors utilize our services coast-to-coast. CCS offers seasoned solutions to the following industries; Banking, Cable, Education, Financial Services, Healthcare, Insurance, Retail, Telecommunications, and Utilities. • Customer Contact Solutions (CCS): CCS is a complete multi-channel contact center, offering clients a “variable” versus fixed cost solution. We provide Automated Voice Messaging programs utilizing advanced text-to-speech technology and inbound/outbound IVR functionality, free to end user and SMS text messaging, e-mail, as well as live agent / on-shore call center solutions. • ClaimAssist (a division of the CCS Companies): ClaimAssist is one of America's largest revenue cycle management companies. We offer decades of experience servicing healthcare providers nationwide. We employ a dedicated team of experienced healthcare specialists who navigate the entanglements of the legal system to increase your reimbursement rates. We leverage proprietary system technology with industry best practices to ensure we achieve maximum reimbursement while identifying and appealing any short paid claims. To view our current job openings, please visit www.CCSCareers.com.