National Service Bureau Information

National Service Bureau (NSB) is a debt recovery agency founded in 1986. We are a critical part of the revenue management cycle and we provide a variety of collection services to help your business collect on accounts past due. We specialize in subrogation and commercial collections. OUTSTANDING CONSUMER RELATIONS Our focus on providing superior client service includes providing consumers with a nonconfrontational counseling approach. It is not our job just to increase your collections, it is our job to increase your revenue. REPONSIVE CLIENT SERVICES Our approach to client service is to provide you service built around your definition of the ideal agency relationship. We will work continuously with you to refine and enhance every aspect of our relationship. COMMUNICATIONS AND REPORTING Continual communication ensures that we stay on the same page with target dates, goals, and understanding each other’s processes and procedures. From industry standard reports to 24/7 access to your accounts, we’ve got you covered. TOTAL COMPLIANCE NSB works hard to maintain strict compliance with all governing laws and regulations. We adhere to ACA International’s stringent code of ethics to promote fair and honest collection practices. HIGHLY EFFECTIVE DATA SECURITY layered, multi-tiered approach to security protects the integrity, availability, accountability and appropriate confidentiality of both NSB’s and our clients’ data. CORE VALUES National Service Bureau operates on a foundation of Core Values: 1. Follow Through 2. Be Engaged 3. Think First 4. Be Respectful 5. Be Accountable These are shared with employees company-wide, are the basis of who we hire, and are integrated throughout our business processes.