Nathan Strong Email

Director of Customer Service @ 深圳市晨北科技有限公司

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Nathan Strong Location

Los Angeles, CA, US

Nathan Strong Work

Director of Customer Service @ (March 2024 - Present)
Senior Manager of Customer Experience @ Sonos, Inc. (June 2019 - January 2023)
Customer Experience Manager @ Sonos, Inc. (September 2015 - June 2019)
Technical Support Manager @ (September 2011 - September 2015)
Corporate Technical Support Specialist @ (October 2006 - September 2011)

Nathan Strong Education

California Lutheran University
Masters of Business Administration (Enterprise Innovation and Entrepreneurship)
2011-2014
California State University Channel Islands
Bachelor of Science - BS (Business Administration and Management)
2006-2010

Nathan Strong Skills

AI Implementation
Agile Methodologies
Agile Project Management
Analytical Skills
Artificial Intelligence (AI)
Business Development
CSAT
Career Development Programs
Change Management
Churn Management
Coaching
Contact Center Management
Contact Center Operations
Contact Centers
Continuous Improvement
Cross-functional Collaborations
Cross-functional Team Leadership
Customer Advocacy
Customer Experience
Customer Experience Management
Customer Journeys
Customer Relationship Management (CRM)
Customer Satisfaction
Customer Service Management
Customer Success
Customer Support
Data Analysis
Data-driven Decision Making
Diversity & Inclusion
Employee Engagement
Escalation Resolution
Executive Influence
Forecasting
Generative AI
Global Cross-Functional Team Leadership
Global Operations
Global Operations Leadership
High Performance Cultures
Insight Generation
Leadership
Lean Six Sigma
Managing Workflow
Metrics
Net Promoter Score
Operational Efficiency
Operational Optimization
Operations Management
Organizational Culture
Performance Improvement
Presales
Presentation Skills
Process Improvement
Product Adoption
Profitable Growth
Program Management
Quality Assurance
Restructuring
Root Cause Problem Solving
SaaS
Salesforce Service Cloud
Salesforce.com
Scalability
Service Improvement
Six Sigma
Software as a Service (SaaS)
Strategic Business Initiatives
Strategic Direction
Strategic Influence
Strategic Planning
Strategic Thinking
Strategic Vision
Strategy
Team Development
Team Leadership
Team Training
Technical Support
Vendor Management
Vendor Negotiation
Voice of the Customer
Workflow Management

Nathan Strong Summary

Nathan Strong, based in Los Angeles, CA, US, is currently a Director of Customer Service at VeSync (US). Nathan Strong brings experience from previous roles at Sonos, Inc. and Citrix Systems Online LLC. Nathan Strong holds a 2011 - 2014 Masters of Business Administration in Enterprise Innovation and Entrepreneurship @ California Lutheran University. With a robust skill set that includes AI Implementation , Agile Methodologies, Agile Project Management, Analytical Skills, Artificial Intelligence (AI) and more. Nathan Strong has 1 emails on RocketReach.