Nathan Spells Email & Phone Number
Senior Escalation Manager | AI-Augmented Operations | 261 Escalations · 100% Resolution @ Atlassian
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Nathan Spells Location
- Marianna, FL, US
Nathan Spells Work
- 2021 -now Senior Escalation Manager | AI-Augmented Operations | 261 Escalations · 100% Resolution @
- 2018 -2021 Application Support Engineer III - Team Lead @
- 2014 -2018 Application Support Engineer II and III @
- 2012 -2014 Site Reliability Engineer II and WebScale Engineer and Windows Systems Administrator @
- 2011 -2011 Support Manager and Senior Systems Technician @
- 2010 -2011 Customer Service Representative @
- 2009 -2010 Independent IT Consultant @ Various
- 2002 -2008 Compliance Officer @
- 2003 -2005 Director of Operations @
Nathan Spells Education
- 2003, University of Phoenix
BSE ((BS, Computer Information System)
1999-2001
Nathan Spells Skills
- RCA
- Professional Services
- Oral Communication
- Escalations Management
- Escalation Process
- Escalation
- Customer Success
- Customer Satisfaction
- Communication Training
- Communication
- Account Management
- Troubleshooting
- Disaster Recovery
- System Administration
- Cloud Computing
- Program Management
- Project Management
- ITIL
- IT Strategy
- IT Operations
- Security
- Business Analysis
- Technical Writing
- Technical Support
- Information Technology
- SDLC
- Human Resources
- Database Administration
- Requirements Analysis
- Databases
- SQL
- Microsoft SQL Server
- Microsoft Office
- Visio
- Microsoft Excel
- Wordpress
- PowerPoint
- Microsoft Word
- Outlook
- Access
- Management
- Customer Service
- Team Leadership
- Team Building
- Training
- Leadership
- Process Improvement
- Networking
- Agile Project Management
- Jira
Nathan Spells Summary
- Nathan Spells, based in Marianna, FL, US, is currently a Senior Escalation Manager | AI-Augmented Operations | 261 Escalations · 100% Resolution at Atlassian. Nathan Spells brings experience from previous roles at Rackspace and AutoPower Corporation. Nathan Spells holds a 1999 - 2001 BSE in (BS, Computer Information System @ 2003, University of Phoenix. With a robust skill set that includes RCA, Professional Services, Oral Communication, Escalations Management, Escalation Process and more. Nathan Spells has 4 emails and 7 mobile phone numbers on RocketReach.
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