2005 -2005 Country Manager, Philippine Operations @
2004 -2005 Country Manager, Philippine Operations @
2004 Chief Operations Officer @ HTMT
1991 -1996 General Manager @
Nathan Shapiro Education
Florida International University
(Hospitality Management)
1991-1993
Johnson & Wales University
(Culinary Arts)
1987-1989
Nathan Shapiro Skills
Leadership
Six Sigma
Customer Experience
Hiring
Team Building
BPO
Employee Engagement
Human Resources
Customer Retention
People Development
Forecasting
Customer Satisfaction
Business Development
Vendor Management
Software Documentation
Team Leadership
Process Improvement
Team Management
Finance
Strategic Planning
Quality Assurance
Workforce Management
Strategy
Organizational Development
Sales Management
Business Planning
Operations Management
Contact Centers
Program Management
Marketing
New Business Development
Employee Relations
Business Process
Leadership Development
Training
Time Management
Change Management
Employee Training
Customer Service
Business Process Improvement
Budgets
Management
Project Management
Coaching
Outsourcing
Call Centers
Service Delivery
Organizational
Recruiting
CRM
Performance Management
Nathan Shapiro Summary
Nathan Shapiro, based in San Antonio, TX, US, is currently a Executive Director Centralized Transaction Operations at Jpmorgan Chase & Co.. Nathan Shapiro brings experience from previous roles at Teleperformance, Sykes Enterprises, Incorporated and Citi. Nathan Shapiro holds a 1991 - 1993 Florida International University. With a robust skill set that includes Leadership, Six Sigma, Customer Experience, Hiring, Team Building and more. Nathan Shapiro has 4 emails on RocketReach.
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