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Nathan Poole Location
Sydney, NSW, AU
Nathan Poole Work
Head of Customer Experience @ (December 2024 - Present)
Experience Lead @ (July 2023 - December 2024)
Regional Customer Experience Manager, Asia Pacific @ (December 2019 - June 2024)
Manager - Customer Management, Retention and Acquisition Pacific (Combined Insurance Division) @ (January 2007 - January 2011)
Operations Manager, American Express Corporate Acquisitions and Remote Account Management @ (January 2004 - January 2006)
Retention Team Leader, American Express Corporate @ (April 2004 - October 2004)
Sales Team Leader and Project Manager, American Express @ (January 2004 - April 2004)
Nathan Poole Skills
Analytical Skills
Business Process
Business Process Improvement
Business Strategy
CRM
Call Center
Call Centers
Change Management
Coaching
Communication
Contact Centers
Cost Control
Cultural Transformation
Culture Change
Customer Acquisition
Customer Engagement
Customer Experience
Customer Retention
Customer Service
Data Analysis
Digital Transformation
Employee Engagement
Financial Services
General Insurance
Growth Strategies
Insurance
Leadership
Management
Operational Efficiency
Outsourcing
Performance Management
Recruiting
Relationship Building
Retail Banking
Sales Management
Service Delivery
Setting Strategic Direction
Skill Development
Stakeholder Management
Strategic Planning
Strategy
TQM
Talent Management
Team Leadership
Telecommunications
Nathan Poole Summary
Nathan Poole, based in Sydney, NSW, AU, is currently a Head of Customer Experience at Chubb. Nathan Poole brings experience from previous roles at Chubb and TeleTech International Pty Ltd. With a robust skill set that includes Analytical Skills, Business Process, Business Process Improvement, Business Strategy, CRM and more. Nathan Poole has 1 emails and 2 mobile phone numbers on RocketReach.
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