Natasha Stead Email
Payments Platform Product Manager - Consumer Payments - Retail Banking and Wealth (RBW) @ HSBC
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Natasha Stead Location
- United Kingdom
Natasha Stead Work
- Payments Platform Product Manager - Consumer Payments - Retail Banking and Wealth (RBW) @ (January 2025 - Present)
- Commercial Card Product Owner - CMB Financial Support Team @ (April 2023 - January 2025)
- Team Leader - CMB Financial Support Team @ (February 2022 - April 2023)
- Financial Support Manager - CMB Financial Support Team @ (January 2021 - February 2022)
- Customer Advocate - WPB Escalated Complaints @ (March 2018 - January 2021)
- Customer Service Advisor - WPB Telephone Banking @ (October 2016 - March 2018)
Natasha Stead Education
- Leeds Beckett University
Bachelor of Arts - BA (Sociology)
2012-2015
Natasha Stead Skills
- Authorisations
- Banking Product Knowledge
- Call Handling & Communication
- Case Management
- Change Management
- Coaching & Mentoring
- Complaint Management
- Creative Problem Solving
- Cryptography
- Customer Escalation Management
- Customer Experience Management
- Customer Outcome Oversight
- Customer Service Excellence
- Financial Analysis
- Forbearance & Debt Restructuring
- Issue Investigation and Resolution
- Operational Oversight
- Performance Management
- Platform Optimisation
- Problem Solving
- Process Improvement
- Product Ownership
- Regulatory Compliance
- Risk Management
- Shareholder Communications
- Stakeholder Management
- Strategic Thinking
- Team Leadership
- Tokenization
Natasha Stead Summary
- Natasha Stead, based in United Kingdom, is currently a Payments Platform Product Manager - Consumer Payments - Retail Banking and Wealth (RBW) at HSBC. Natasha Stead brings experience from previous roles at HSBC. Natasha Stead holds a 2012 - 2015 Bachelor of Arts - BA in Sociology @ Leeds Beckett University. With a robust skill set that includes Authorisations, Banking Product Knowledge, Call Handling & Communication, Case Management, Change Management and more. Natasha Stead has 2 emails on RocketReach.
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