Support Team Lead @ (December 2022 - November 2023)
Senior Customer Care and Quality Analyst @ (September 2022 - November 2023)
Service and Support Analyst, Production Manager @ (October 2020 - September 2022)
Commercial Agent @ (November 2018 - October 2020)
Nataly L. Education
Ivan Franko National University of Lviv
Bachelor's degree (Philology)
2015-2019
Nataly L. Skills
Aiming for high renewal and satisfaction rates
Analytical Skills
Building Effective Relationships
Business English
Chat
Communication
Conference Management
Customer Loyalty
Customer Satisfaction
Customer Service Management
Customer Service Representatives
Effective Written Communication
Event Planning
HubSpot Help Desk
Jira Service Desk
Knowledge Base/Help Center Enhancing
Microsoft Office
Notion Productivity Software
Online Support
Paypal Chargeback Processing
Problem Solving
Quality analysis of L1 and L2 tickets
Spreadsheets
Support Management
Teamwork
Technical Support
Video Conferencing
Voice of the Customer Analysis
White-glove service
Zendesk Automation
Zendesk Customer Service Software
Nataly L. Summary
Nataly L., based in Ukraine, is currently a Customer Success Manager at Kitcast. Nataly L. brings experience from previous roles at NDA, VistaCreate and Intent Solutions Group. Nataly L. holds a 2015 - 2019 Bachelor's degree in Philology @ Ivan Franko National University of Lviv. With a robust skill set that includes Aiming for high renewal and satisfaction rates, Analytical Skills, Building Effective Relationships, Business English, Chat and more. Nataly L. has 1 emails on RocketReach.
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