Natalie Dryburgh Email
Customer Success Team Lead @ Layer Systems
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Natalie Dryburgh Location
- Glasgow, GB
Natalie Dryburgh Work
- 2020 -now Customer Success Team Lead @
- 2015 -2020 Project and Support Coordinator @
- 2015 -2015 Customer Relations @ Three.
- 2013 -2015 Solution Designer @
- 2006 -2013 O2 @
- 2006 -2013 O2 @
- 1999 -2006 Various @
- 1998 -1999 Telephone Tracer @ CCI PLC
Natalie Dryburgh Education
- Claudius Consulting
Lean Six Sigma Green Belt
2014-2014 - Abbey PLC
NVQ Customer Services Level 3
2001-2001 - Cardonald College
NC Business Administration
1997-1998 - Hillpark Secondary School 1991-1996
Natalie Dryburgh Skills
- Customer Experience
- Customer Relations
- Stakeholder Management
- Business Transformation
- 360 Feedback
- Sales
- Complaint Management
- Customer Retention
- Cross Selling
- Data Analysis
- Customer Satisfaction
- Telecommunications
- Business Analysis
- Objection Handling
- Team Management
- Process Improvement
- Software
- Financial Services
- Commercial Banking
- Contact Centers
- Complaint Investigations
- Customer Insight
- Change Management
- Employee Training
- Customer Service
- Customer Journey Mapping
- Customer Support
- Business Process Improvement
- Customer Acquisition
- Coaching
- Wireless Broadband
- Outsourcing
- Private Banking
- Call Centers
- Service Delivery
- Performance Improvement
- SMB
- Constructive Feedback
Natalie Dryburgh Summary
- Natalie Dryburgh, based in Glasgow, GB, is currently a Customer Success Team Lead at Layer Systems Limited. Natalie Dryburgh brings experience from previous roles at Layer Systems Limited, Three., Capita and O2 (Telefónica UK). Natalie Dryburgh holds a 2014 - 2014 Lean Six Sigma Green Belt @ Claudius Consulting. With a robust skill set that includes Customer Experience, Customer Relations, Stakeholder Management, Business Transformation, 360 Feedback and more. Natalie Dryburgh has 2 emails on RocketReach.
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