Group Reservations Coordinator @ (October 2011 - March 2014)
Server @ (May 2010 - March 2011)
Sales attendant @ Olympia Cruzeiros (March 2009 - April 2010)
Front Desk Cashier at Disney's Pop Century Resort @ (July 2008 - January 2009)
Finances intern and Theater hostess @ (September 2007 - June 2008)
Reservations Assistant @ (October 2005 - June 2007)
Natalia Leutschaft Education
Senac
Postgraduate Degree (Comparable to MBA)
2012-2013
Senac São Paulo
Continued Education
2012-2012
Universidade Anhembi Morumbi
Bachelor's degree
2005-2009
University of Central Florida
Continued Education
2008-2009
Natalia Leutschaft Skills
Business Process Outsourcing (BPO)
Customer Satisfaction
Complaint Management
Operations
Quality Assurance
Communication
Presentations
Relationship Development
Marketing
Team Management
Forecasting
Relationship Building
Cross-functional Collaborations
Problem Solving
Customer Success
Real Estate
Customer Experience
Customer Service
Hospitality
Microsoft Office
Strategic Planning
Hotel Management
Highly motivated
self-starter
Ability to learn quickly
Analytical Skills
creative
Organizational skills
Multi-task & Handle High-volume Workloads
Attentive to details
Goal-driven
Teamwork
Coaching
Work ethic
Hospitality Industry
Brazilian Portuguese
Natalia Leutschaft Summary
Natalia Leutschaft, based in Winter Garden, FL, US, is currently a Membership and Team Member Engagement Director at NDM Hospitality. Natalia Leutschaft brings experience from previous roles at NDM Hospitality, Condominiums at Embassy Suites by Hilton Orlando Sunset Walk and Encore Resort Homes at Reunion. Natalia Leutschaft holds a 2012 - 2013 Postgraduate Degree (Comparable to MBA) @ Senac. With a robust skill set that includes Business Process Outsourcing (BPO), Customer Satisfaction, Complaint Management, Operations, Quality Assurance and more. Natalia Leutschaft has 3 emails and 1 mobile phone numbers on RocketReach.
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