Naresh Kumar Email & Phone Number
Vice President - Wfm, Workforce Management, Contact Center, Scheduling, Forecasting @ HSBC
Naresh Kumar Location
Bengaluru, Karnataka, India
Naresh Kumar Work
- 2016 - now Vice President - Wfm, Workforce Management, Contact Center, Scheduling, Forecasting @ HSBC
- 2015 - 2016 Senior Director - Workforce Management, Contact Center, Forecasting, Scheduling, WFM @ SUTHERLAND GLOBAL SERVICES UK LTD
- 2014 - 2015 Human Resources Business Development Workforce Planning and Transition Management @ HP
- 2013 - 2014 Strategic Workforce Planning, Capacity Planning, WFM Consultant, Reporting and Delivery Architecture @ HP
- 2009 - 2013 Global Workforce Management Manager | Forecasting, Scheduling, Staffing, WFM Training @ Hewlett Packard Enterprise
- 2007 - 2009 Global Scheduling Manager - Wfm, Workforce Management @ HP
- 2006 - 2007 Workforce Management Manager, Wfm, Scheduling, Forecasting, Real Time Management @ HP
- 2005 - 2006 Workforce Management Assistant Manager, Contact Center, Planning, Wfm, Forecasting, Scheduling @ HCL America, Inc.
- 2001 - 2005 Workforce Management - Assistant Manager | Scheduling | Forecasting @ vCustomer
- 1997 - 2001 Mathematics Teacher @ BCC
Naresh Kumar Education
- E) Lean Sigma Black Belt Trained by Hewlett Packard
Lean Sigma Black Belt Trained by Hewlett Packard
2008 - 2008 - B) B.Sc(Hons.) in Mathematics from Delhi University
B.Sc(Hons.) in Mathematics
1995 - 1998 - C) GNIIT: National Institute of Information Technology
GNIIT
1995 - 1998
- A) MCA (Masters in Computer Applications) from IGNOU
MCA
- D) PMP Training from Sapcons
PMP Training
- F) SSPA Certification from Hewlett Packard Ltd
SSPA (Service & Support Professional Association)- Excellence in Service Operations Certification
Naresh Kumar Skills
- Management Consulting
- ITIL
- Workforce Management
- Management
- Forecasting
- Six Sigma
- Capacity Planning
- Cross-functional Team Leadership
- Call Center
- Project Planning
Naresh Kumar Summary
Naresh Kumar, based in Bengaluru, Karnataka, India, is currently a Vice President - Wfm, Workforce Management, Contact Center, Scheduling, Forecasting at HSBC. Naresh Kumar brings experience from previous roles at Sutherland Global Services, Hp and Hewlett Packard Enterprise. Naresh Kumar holds a 2008 - 2008 Lean Sigma Black Belt Trained by Hewlett Packard @ E) Lean Sigma Black Belt Trained by Hewlett Packard . With a robust skill set that includes Management Consulting, ITIL, Workforce Management, Management, Forecasting and more. Naresh Kumar has 3 emails on RocketReach.
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