Naresh K Email
Vice President - WFM | Workforce Management | Contact Center | Scheduling | Forecasting @ HSBC
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Naresh K Location
- Bengaluru, KA, IN
Naresh K Work
- 2016 -now Vice President - WFM | Workforce Management | Contact Center | Scheduling | Forecasting @
- 2019 -now Senior Director - Workforce Management @ Sykes Enterprises, Incorporated
- 2017 -now Senior Project Director @
- 2015 -2016 Senior Director - Workforce Management | Contact Center | Forecasting | Scheduling | WFM @
- 2014 -2015 Human Resources Business Development Workforce Planning and Transition Management @
- 2013 -2014 Strategic Workforce Planning | Capacity Planning | WFM Consultant| Reporting and Delivery Architecture @
- 2009 -2013 Global Workforce Management Leader | Forecasting | Scheduling | Staffing | WFM @
- 2007 -2009 Global Scheduling Manager - Wfm, Workforce Management @
- 2006 -2007 Workforce Management Manager, Wfm, Scheduling, Forecasting, Real Time Management @
- 2005 -2006 Workforce Management Assistant Manager | Contact Center | Planning | WFM | Forecasting | Scheduling @
- 2001 -2005 Workforce Management - Assistant Manager | Scheduling | Forecasting @
Naresh K Education
- Birla Institute of Technology and Science, Pilani
Master of Technology - MTech in Artificial Intelligence & Machine Learning
2023-2025 - Indira Gandhi National Open University
MCA- Masters in Computer Applications (Information Technology)
- Swami Vivekanand Subharti University (SVSU), Meerut
Masters of Business Administration - MBA (HR and Marketing)
- Zakir Husain Delhi College, University of Delhi
BSc(Hons.) in Mathematics
- PMP Training from Sapcons
PMP Training (Project Management)
- National Institute of Information Technology
GNIIT (Information Technology)
Naresh K Skills
- Strategic Planning
- Planning & Scheduling
- Machine Learning
- Data Analysis
- Management
- Cross-functional Team Leadership
- ITIL
- Vendor Management
- Workforce Management
- Outsourcing
- Service Delivery
- Six Sigma
- Call Centers
- Business Analysis
- Forecasting
- Business Process Improvement
- Project Planning
- IT Service Management
- CRM
- Project Management
- Management Consulting
- Performance Management
- Operations Management
- Process Improvement
- Requirements Analysis
- Program Management
- Business Process
- Call Center
- Resource Management
- Pre-sales
- PMP
- Analysis
- Change Management
- Software Project Management
- Telecommunications
- Business Planning
- Business Intelligence
- Integration
- IT Strategy
- Quality Assurance
- IT Operations
- Software Documentation
- Process Engineering
- PMO
- Project Portfolio Management
- MS Project
- Leadership
- Team Management
- Team Leadership
- Team Building
- Coaching
- Capacity Planning
- Big Data
- Microsoft Excel
Naresh K Summary
- Naresh K, based in Bengaluru, KA, IN, is currently a Vice President - WFM | Workforce Management | Contact Center | Scheduling | Forecasting at HSBC. Naresh K brings experience from previous roles at Sykes Enterprises, Incorporated, Teksystems, Sutherland Global Services and Hp. Naresh K holds a 2023 - 2025 Master of Technology - MTech in Artificial Intelligence & Machine Learning @ Birla Institute of Technology and Science, Pilani. With a robust skill set that includes Strategic Planning, Planning & Scheduling, Machine Learning, Data Analysis, Management and more. Naresh K has 1 emails on RocketReach.
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