Telephony Project Consultant at CN @ (December 2017 - January 2019)
Customer Satisfaction Manager, Technical support @ (October 2014 - July 2017)
Contact Center Consultant @ (November 2012 - September 2014)
Senior Account Manager @ (October 2009 - November 2012)
Channel Manager, Eastern Canada @ IgeaCare Systems Inc. (April 2008 - September 2008)
Telecom Software Specialist, Call Center expertise @ (September 1990 - September 2001)
Telecommunication Software Specialist @ (October 1988 - September 1990)
Nancy Trottier Education
Université Laval
(Marketing)
1990-1992
Pmi Montreal
PMP (Project Management)
Nancy Trottier Skills
Avaya
IVR
Contact Centers
Solution Selling
Management
Unified Communications
ACD
Telephony
CTI
VoIP
SIP
MPLS
IP
Telecommunications
SIP Trunking
Professional Services
Unified Messaging
Call Centers
Direct Sales
Managed Services
Cloud Computing
Channel Partners
Selling
Sales Operations
Wireless
Customer Experience
WAN
SaaS
Sales
Cisco Technologies
Avaya Technologies
Avaya Products
Software as a Service (SaaS)
Voice over IP (VoIP)
Internet Protocol (IP)
Session Initiation Protocol (SIP)
Software As A Service Saas
Software
Voice Over Ip Voip
Internet Protocol Ip
Session Initiation Protocol Sip
Voice Over Ip
Session Initiation Protocol
Internet Protocol
Wireless Technologies
Software as a Service
Nancy Trottier Summary
Nancy Trottier, based in Canada, is currently a Customer Success Account Manager at Microsoft. Nancy Trottier brings experience from previous roles at IBM/Connex, Consultant Convergence Telecom, CN and Connex Telecommunication Corporation. Nancy Trottier holds a 1990 - 1992 Université Laval. With a robust skill set that includes Avaya, IVR, Contact Centers, Solution Selling, Management and more. Nancy Trottier has 3 emails on RocketReach.
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