Nancy Taylor Email & Phone Number
Head of Fraud Operations -US @ HSBC
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Nancy Taylor Location
- New Castle, DE, US
Nancy Taylor Work
- Head of Fraud Operations -US @ (March 2023 - Present)
- Fraud Operations Manager @ (June 2021 - March 2023)
- AVP Operations Manager @ HSBC Bank NA (June 2014 - March 2023)
- Sr. PCM Analyst and Account Opening Specialist @ HSBC Bank N.A (April 2013 - June 2014)
- Operations Manager @ HSBC Insurance (April 2007 - April 2013)
- Assistant Department Manager @ (September 2001 - May 2006)
Nancy Taylor Education
- University of Phoenix
Business Management
Nancy Taylor Skills
- Affiliate Management
- Analytical Skills
- BPO
- Banking
- Call Center
- Call Center Development
- Call Centers
- Coaching
- Contact Center Management
- Contact Center Optimization
- Contact Center Strategy
- Contact Centers
- Credit Cards
- Customer Engagement
- Customer Experience
- Customer Experience Transformation
- Customer Retention
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Dispute Management
- Financial Services
- Insurance
- Key Performance Indicators
- Leadership
- Leadership Development
- Lean Management
- Lean Transformation
- MIS
- Management
- Migration Projects
- Offshore Operations
- Offshore Outsourcing
- Offshoring
- Onshore Operations
- Operational Control
- Operational Excellence
- Operational Risk Management
- Operations Management
- People Management
- Performance Management
- Process Improvement
- Quality Assurance
- Regulatory Compliance
- Relationship Management
- Risk Management
- Strategic Planning
- Strategy
- Team Building
- Team Development
- Training
- Transformation
- Transition Management
- Travel
- Vendor Management
Nancy Taylor Summary
- Nancy Taylor, based in New Castle, DE, US, is currently a Head of Fraud Operations -US at HSBC. Nancy Taylor brings experience from previous roles at HSBC, HSBC Bank NA, HSBC Bank N.A and HSBC Insurance. Nancy Taylor holds a Business Management @ University of Phoenix. With a robust skill set that includes Affiliate Management, Analytical Skills, BPO, Banking, Call Center and more. Nancy Taylor has 1 emails and 2 mobile phone numbers on RocketReach.
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