2009 -2017 Eastern Claims Service Center - Contact Center Manager @
2006 -2009 Contact Center Executive @
2002 -2006 VP Customer Operations @
1985 -2001 Regional Call Center Director @ AT&T Broadband
Nancy Sykora Education
The College of St. Scholastica
MA (Management)
2001-2002
Stephens College
BA (Communications & Philosophy)
1978-1982
Southwest High School
Nancy Sykora Skills
Business Analysis
Business Process Improvement
Call Centers
Call Center
Change Management
Claim
Claims Management
Contact Centers
Customer Experience
Customer Satisfaction
Customer Service
General Insurance
Insurance
Operations Management
Performance Management
Process Improvement
Property & Casualty Insurance
Team Building
Underwriting
Vendor Management
Business Process
Property and Casualty Insurance
Property and Casualty
Nancy Sykora Summary
Nancy Sykora, based in Virginia Beach, VA, US, is currently a Delivery Lead III at ASM Research. Nancy Sykora brings experience from previous roles at Chubb NA, CSAA, Time Warner Cable and AT&T Broadband. Nancy Sykora holds a 2001 - 2002 MA in Management @ The College of St. Scholastica. With a robust skill set that includes Business Analysis, Business Process Improvement, Call Centers, Call Center, Change Management and more. Nancy Sykora has 2 emails and 1 mobile phone numbers on RocketReach.
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