Nancy May Email & Phone Number
Customer Service Team Lead @ GovernmentCIO
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Nancy May Location
- Baltimore, MD, US
Nancy May Work
- Customer Service Team Lead @ (February 2026 - Present)
- Senior Business Analyst @ (June 2025 - February 2026)
- Analyst @ (January 2026 - January 2026)
- Business Analyst III and Lead BA @ (March 2016 - June 2025)
- Business Analyst II @ (December 2014 - May 2016)
- Senior Product Analyst @ Press Ganey Associates (May 2014 - December 2014)
- Sr. Functional Business Analyst @ General Dynamics Information Technology, Health and Civilian Solutions Division (March 2010 - March 2014)
- Team Lead and General Clerk III @ (December 2009 - March 2010)
- Sr Business Solutions Design Analyst @ (December 2004 - June 2009)
- User Analyst @ (January 2000 - December 2004)
- Help Desk Analyst @ (January 1998 - January 2000)
- Senior Customer Service Representative @ Zurich Personal insurance (September 1993 - January 1999)
Nancy May Education
- University of Baltimore
BA (English/Literature)
1990-1992 - Marlboro College
(English Literature of the Great War)
1986-1988 - University of Baltimore
Nancy May Skills
- User Experience (UX)
- Jira
- User Stories
- Project Reporting
- Requirements Gathering
- Functional Requirements
- Systems Analysis
- Teamwork
- Product Management
- Complaint Investigations
- Regulatory Compliance
- Technical Training
- Analytical Skills
- Root Cause Problem Solving
- Subject Matter Experts
- Property and Casualty Insurance
- Requirement Specifications
- Joint Application Design (JAD)
- Team Leadership
- Software Testing
- Customer Experience
- Requirements Management
- Mentoring
- Healthcare Information Technology (HIT)
- Centers for Medicare & Medicaid Services
- Personnel Management
- Salesforce Lightning
- Certified Scrum Master
- Business Analysis
- Leadership
- Project Management
- Business Process
- Software Documentation
- SDLC
- Agile Methodologies
- Analysis
- Software Project Management
- Testing
- Mainframe
- Business Process Improvement
- Insurance
- Technical Writing
- SharePoint
- Lotus Notes
- Visio
- Management
- Help Desk Support
- Coaching
- SnagIt
- Meeting Facilitation
- Software Project
- Requirements Analysis
- Medicare
- Troubleshooting
- English Literature
- Quality Assurance
- Microsoft Office
- Program Management
- Microsoft Excel
- Facilitation
- Training
- Customer Service
- PMP
Nancy May Summary
- Nancy May, based in Baltimore, MD, US, is currently a Customer Service Team Lead at GovCIO. Nancy May brings experience from previous roles at Open To Work, Great Place To Work and ActioNet, Inc.. Nancy May holds a 1990 - 1992 BA in English/Literature @ University of Baltimore. With a robust skill set that includes User Experience (UX), Jira, User Stories, Project Reporting, Requirements Gathering and more. Nancy May has 2 emails and 1 mobile phone numbers on RocketReach.
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