2010 -
2014 Sr. Functional Business Analyst @ General Dynamics Information Technology, Health and Civilian Solutions Division
2009 -
2010 Team Lead and General Clerk III @
2004 -
2009 Sr Business Solutions Design Analyst @
2000 -
2004 User Analyst @
1998 -
2000 Help Desk Analyst @
1993 -
1999 Senior Customer Service Representative @ Zurich Personal insurance
Nancy May Education
University of Baltimore
BA (English/Literature)
1990
-
1992
Marlboro College
(English Literature of the Great War)
1986
-
1988
University of Baltimore
Nancy May Skills
User Experience (UX)
Jira
User Stories
Project Reporting
Requirements Gathering
Functional Requirements
Systems Analysis
Teamwork
Product Management
Complaint Investigations
Regulatory Compliance
Technical Training
Analytical Skills
Root Cause Problem Solving
Subject Matter Experts
Property and Casualty Insurance
Requirement Specifications
Joint Application Design (JAD)
Team Leadership
Software Testing
Customer Experience
Requirements Management
Mentoring
Healthcare Information Technology (HIT)
Centers for Medicare & Medicaid Services
Personnel Management
Salesforce Lightning
Certified Scrum Master
Business Analysis
Leadership
Project Management
Business Process
Software Documentation
SDLC
Agile Methodologies
Analysis
Software Project Management
Testing
Mainframe
Business Process Improvement
Insurance
Technical Writing
SharePoint
Lotus Notes
Visio
Management
Help Desk Support
Coaching
SnagIt
Meeting Facilitation
Software Project
Requirements Analysis
Medicare
Troubleshooting
English Literature
Quality Assurance
Microsoft Office
Program Management
Microsoft Excel
Facilitation
Training
Customer Service
PMP
Nancy May Summary
Nancy May, based in Baltimore, MD, US, is currently a Customer Service Team Lead at GovCIO. Nancy May brings experience from previous roles at Open To Work, Great Place To Work and ActioNet, Inc.. Nancy May holds a 1990 - 1992 BA in English/Literature @ University of Baltimore. With a robust skill set that includes User Experience (UX), Jira, User Stories, Project Reporting, Requirements Gathering and more. Nancy May has 2 emails and 1 mobile phone numbers on RocketReach.
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