Nancy MacDonald Email & Phone Number
Associate Director, Technology Service Delivery @ Cooley LLP
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Nancy MacDonald Location
- Marshfield, MA, US
Nancy MacDonald Work
- 2022 -now Associate Director, Technology Service Delivery @
- 2019 -2022 Firmwide Senior IS Client Services Manager @
- 2018 -2019 Firmwide IS Client Services Manager @
- 2015 -2018 Office Technology Manager @
- 2011 -2015 Technology Services Manager @
- 2008 -2011 Technical Training and Support Supervisor @
- 2007 -2008 Secretarial Manager @
- 2000 -2004 Information Services @
- 1984 -1996 Office Operations Manager @
Nancy MacDonald Education
- Massachusetts Bay Community College 1983-1985
Nancy MacDonald Skills
- Customer Service Management
- External Clients
- Contact Centers
- Budget Process
- Customer Satisfaction
- Contact Center Management
- Team Leadership
- Service-Level Agreements (SLA)
- Professional Services
- Customer Service
- Operational Excellence
- Staffing Plans
- Internal & External Clients
- IT Service Management
- Customer Support
- Strategy
- Service Desk
- Relationship Building
- Vendor Management
- Budgeting
- Critical Thinking
- Problem Solving
- Change Management
- Communication
- Service Delivery
- Delivery Operations
- Leadership
- Strategic Planning
- Team Management
- Contract Management
- Customer Experience
- Budget Management
- Leading Positive Change
- Collaborative Leadership
- Creative Problem Solving
- Easily Adaptable
- Active Directory
- Information Technology
- Disaster Recovery
- Microsoft Exchange
- Windows 7
- Windows XP
- Technical Support
- Troubleshooting
- Management
- Document Management
- Networking
- Software Documentation
- Microsoft Office
- Citrix
Nancy MacDonald Summary
- Nancy MacDonald, based in Marshfield, MA, US, is currently a Associate Director, Technology Service Delivery at Cooley LLP. Nancy MacDonald brings experience from previous roles at Cooley LLP and Goulston & Storrs. Nancy MacDonald holds a 1983 - 1985 Massachusetts Bay Community College. With a robust skill set that includes Customer Service Management, External Clients, Contact Centers, Budget Process, Customer Satisfaction and more. Nancy MacDonald has 2 emails and 2 mobile phone numbers on RocketReach.
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