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Nancy Hanlon Location
Saint John, NB, CA
Nancy Hanlon Work
2020 -now Senior Project Manager @
2017 -now National Customer Assistance Centre Leader Eastern and Western Canada @
2015 -now Customer Assistance Centre Manager @
2012 -2015 Manager of Continuous Improvement @
2008 -2012 Contact Centre Manager @
2000 -2008 Manager Emergency Road Service Operations @
1998 -2000 Customer Satisfaction and Loyalty Rep @
Nancy Hanlon Education
Red River College
Certificate (Project Management)
2010-2014
University of Manitoba
Certificate in Management (Business)
2009-2013
St Thomas University
BA (English, Philosophy)
1989-1993
St. Thomas University (CA) 1989-1993
Nancy Hanlon Skills
Customer Satisfaction
Management
Customer Service
Leadership
Operations Management
Coaching
Team Building
Strategic Planning
Forecasting
Change Management
Budgets
Corporate Communications
Contact Centers
Customer Experience
Process Improvement
Performance Management
Call Centers
Project Management
Training
Team Leadership
Business Analysis
Strategy
Sales Management
Project Planning
Customer Retention
Cross-functional Team Leadership
Account Management
Business Process Improvement
Cross Functional Team Leadership
Nancy Hanlon Summary
Nancy Hanlon, based in Saint John, NB, CA, is currently a Senior Project Manager at Cummins Inc.. Nancy Hanlon brings experience from previous roles at Cummins Inc. and CAA Manitoba. Nancy Hanlon holds a 2010 - 2014 Certificate in Project Management @ Red River College. With a robust skill set that includes Customer Satisfaction, Management, Customer Service, Leadership, Operations Management and more. Nancy Hanlon has 4 emails on RocketReach.
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