Nancy Black Email & Phone Number
Duty Manager, Incident Command Center @ AbbVie
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Nancy Black Location
- Cumming, GA, US
Nancy Black Work
- Duty Manager, Incident Command Center @ (October 2017 - Present)
- Supervisor, Service Desk @ (October 2015 - October 2017)
- Manager Service Desk Operations, Innovative Solutions @ (May 2013 - October 2015)
- Program Manager and Vice President Commercial Card Online Products @ (March 2012 - May 2013)
- Client Application Support Leader and Vice President @ (June 2010 - March 2012)
- Board of Directors @ (April 2007 - April 2010)
- Consultant @ (April 2009 - March 2010)
- Director and Vice President, Global Service Desk @ (January 2002 - December 2008)
- Unit Manager @ (February 2001 - August 2002)
- Call Center Manager @ (August 2000 - February 2001)
- Major Account Manager @ (October 1998 - August 2000)
- Support Center Manager @ (April 1996 - October 1998)
- Pc Support Division Manager @ (December 1994 - April 1996)
- Support Center Manager @
- Illinois Bell Telephone and Installation-Repairperson @
Nancy Black Education
- Help Desk Institute 2016-2016
- Help Desk Institute
(Management)
2002-2002
Nancy Black Skills
- ACD Management
- Aspect ACD
- Business Analysis
- Business Development
- Business Process Improvement
- Call Center
- Call Centers
- Change Management
- Computer Aided Dispatch
- Corporate Actions
- Cross-functional Team Leadership
- Customer Experience
- Customer Satisfaction
- Defect Life Cycle
- Help Desk Support
- IT Management
- IT Operations
- IT Service Management
- IT Strategy
- ITIL
- ITIL v3 Foundations Certified
- Incident Management
- Information Technology
- Integration
- Knowledge Management
- Leadership
- Managed Services
- Management
- Metrics
- Offshoring
- Outsourcing
- PMO
- Problem Management
- Process Improvement
- Process Management
- Program Management
- Project Portfolio Management
- Reorganization
- Resource Management
- Service Delivery
- Service Desk
- Service Management
- Six Sigma
- Sla
- Strategy
- Team Leadership
- Technical Support
- Training
- Vendor Management
- Workforce Management
Nancy Black Summary
- Nancy Black, based in Cumming, GA, US, is currently a Duty Manager, Incident Command Center at Abbvie. Nancy Black brings experience from previous roles at Hollister Incorporated, Walgreens and Jpmorgan Chase & Co.. Nancy Black holds a 2016 - 2016 Help Desk Institute. With a robust skill set that includes ACD Management, Aspect ACD, Business Analysis, Business Development, Business Process Improvement and more. Nancy Black has 2 emails and 1 mobile phone numbers on RocketReach.
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