Nada Hatem Email
Contact Center Supervisor -EMEA Region @ Pfizer
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Nada Hatem Location
- Cairo, Cairo Governorate, EG
Nada Hatem Work
- Contact Center Supervisor -EMEA Region @ (November 2024 - Present)
- Helpline Care Team Leader @ Allianz Partners (April 2022 - October 2024)
- OutPatient Management @ (September 2021 - April 2022)
- Subject Matter Expert @ (May 2020 - April 2022)
- Medical Advisor @ (May 2019 - May 2020)
- Financial Advisor @ (December 2018 - February 2019)
- Clinical Pharmacist (Internship) @ Imbaba hospital (July 2017 - July 2017)
- Clinical Pharmacist (Internship) @ New Kasr-Al Aini Teaching hospital (July 2016 - August 2016)
- Community Pharmacist (internship) @ Noha Osama Pharmacy (July 2016 - July 2016)
- Member At Drug Manufacturing and Biotechnology Workshop @ SCOPS -Students' Conference On Pharmaceutical Studies- (October 2015 - May 2016)
Nada Hatem Education
- Misr International University
Bachelor of Pharmacy - BPharm (Pharmacy)
2013-2018 - St. John's University
Bachelor of Pharmacy - BPharm
2013-2018 - Future language School 1999-2013
Nada Hatem Skills
- Analytical Skills
- Attention to Detail
- Biotechnology
- Business Knowledge
- Business Relationship Management
- Capacity Planning
- Clinical Research
- Coaching
- Communication
- Contact Centers
- Continuous Improvement
- Customer Experience
- Customer Interaction
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Service
- Customer Service Representatives
- Data Privacy
- Decision-Making
- Easily Adaptable
- Effective coaching
- Healthcare
- Insurance Operations
- Insurance Policies
- Job Training
- Key Performance Indicators
- Leadership
- Management Style
- Marketing
- Microsoft Office
- Negotiation
- Objection Handling
- On the Job Training
- Operational Excellence
- Operations
- Operations Management
- People Management
- Pharmaceutics
- Presentations
- Priority Management
- Problem Solving
- Project Management
- Quality Assurance
- Regulatory Compliance
- Report Writing
- Research
- Resource Allocation
- Risk Assessment
- Risk Management
- Root Cause Analysis
- Service Improvement
- Service Operations
- Service Standards
- Service-Level Agreements (SLA)
- Skill Development
- Skilled Multi-tasker
- Strategy Implementation
- Supervisory Skills
- Target Driven
- Team Leadership
- Team Performance
- Teamwork
- Telecommunications
- Time Management
- Training Material
- U.S. Health Insurance Portability and Accountability Act (HIPAA)
- beginner photoshop
- computer skills
- selling techniques
Nada Hatem Summary
- Nada Hatem, based in Cairo, Cairo Governorate, EG, is currently a Contact Center Supervisor -EMEA Region at Pfizer. Nada Hatem brings experience from previous roles at Allianz Partners, Saudi German Hospital Cairo and Teleperformance. Nada Hatem holds a 2013 - 2018 Bachelor of Pharmacy - BPharm in Pharmacy @ Misr International University. With a robust skill set that includes Analytical Skills, Attention to Detail, Biotechnology, Business Knowledge, Business Relationship Management and more. Nada Hatem has 1 emails on RocketReach.
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