MyPath Information

MyPath is a training organisation providing tailored training and business consulting services for contact centres. MyPath offers clients tailored training solutions covering all areas of contact centre operations - particularly in the financial services space. Part of this offering is the delivery of many nationally recognised qualifications including Customer Contact and Frontline Management. MyPath currently works with a range of clients, from large muti-national financial services corporations through to small independant operators. We work with each client to help them chart their unique path towards success. MyPath delivers innovative, creative, engaging and highly effective training programs with passionate and talented facilitators. The training programs are crafted in-house and take the best practice elements from a variety of disciplines, including Neuro Linguistic Programming (NLP), Sales Theory, Project Management skills, Adult Learning Theory and the knowledge and experience from industry experts. MyPath also offers consulting services for organisations, we speacliase in Multi-channel technology, People Management (HR strategies, Recruitment, Leadership) and Agent Productivity (Team Management strategies, Agent Development & Employee Engagement).