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My Roller Location
Toronto, ON, CA
My Roller Work
Head of Client Experience @ (March 2026 - Present)
Director, Practice Lead (Healthcare) @ (August 2025 - February 2026)
Director, Canadian Market Development @ (July 2024 - September 2025)
Director, Canadian Market Development @ (July 2024 - September 2025)
Head of Client Success and Partnerships @ (April 2022 - July 2024)
VP of Growth Operations @ (July 2017 - March 2022)
National Director Of Operations @ (October 2012 - July 2017)
Field Nurse and Supervisor @ First Health Care (August 2009 - April 2013)
Risk and Quality Improvement Specialist @ (November 2010 - October 2012)
Client Care Coordinator @ (November 2008 - November 2010)
My Roller Education
York University
BScN (Nursing)
2003-2007
My Roller Skills
Accreditation
Accreditation Lead
Acquisitions
Active Listening
Acute Care
Agentic AI
Analytical Skills
Artificial Intelligence (AI)
Budgeting
Business Strategy
Case Management
Change Management
Charismatic Leadership
Cisco Black Belt Certified AIOps
Cisco Certified
Client Centric
Client Satisfaction
Client centered care
Client-focused
Clinical Development
Clinical Leadership
Clinical Operations
Clinical Research
Cloud Security
Community Care
Continuous Improvement
Creative Ideation
Cross-functional Team Leadership
Cultural Safety & Humility
Customer Relationship Management (CRM)
Customer Retention
Customer Satisfaction
Customer Service
Cybersecurity
Development Strategy
Digital Strategy
Digital implementation
Direct Sales
Discharge Planning
Education/Trainer
Emotional Intelligence
Employee Engagement
Feedback & Challenge
Forecasting
Government Relations
Growth Operations
Health Equity
Healthcare
Healthcare Information Technology (HIT)
Healthcare Management
Home Care
Hospitals
Indigenous Health & Wellness
Integrated Health
Interoperability
Key Performance Indicators
Leadership
Long-term Care
MEDDIC Sales Methodology
MEDDPICC Methodology
Mental Health
Mentoring
National Health Standards
National Standards
Network Security
Nursing
Nursing Management
Observation & Intuition
Operational Risk Management
Operations Management
Patience & Persistence
Patient Centered Care
Patient Safety
Performance Management
Physical Security
Presence & Mindfulness
Presentation Skills
Program Creation
Program Management
Project Management
Project Planning
Proprietary software lead
Public Speaking
Quality Improvement
Risk, Safety, Quality
Sales
Sales Operations
Sales Process
Six Sigma
Software Project Management
Stakeholder Management
Statistical Data Analysis
Strategic Partnerships
Strategic Planning
System Integration
Team Motivation
Term Life Insurance
Union Grievances
Vendor Management
Wholistic
My Roller Summary
My Roller, based in Toronto, ON, CA, is currently a Head of Client Experience at Lyrical Security. My Roller brings experience from previous roles at Umbrella Incorporated, Accreditation Canada, Health Standards Organization (HSO) and Staffy Inc.. My Roller holds a 2003 - 2007 BScN in Nursing @ York University. With a robust skill set that includes Accreditation, Accreditation Lead, Acquisitions, Active Listening, Acute Care and more. My Roller has 2 emails on RocketReach.
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