Mustafa Koc Email
Head of Global Customer Experience and Customer Care @ MediaMarktSaturn
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Mustafa Koc Location
- Ingolstadt, BY, DE
Mustafa Koc Work
- Head of Global Customer Experience and Customer Care @ (August 2023 - Present)
- Head of Global Customer Care @ (October 2022 - August 2023)
- Global Lead of Contact Center Vendor Management @ (June 2021 - October 2022)
- Head of Customer Experience and Care Center @ (September 2021 - October 2022)
- Customer Experience and Care Department Manager @ (June 2019 - September 2021)
- Customer Experience and Care Manager @ (November 2017 - June 2019)
- Contact Center Management Consultant @ (November 2018 - November 2019)
- Quality and Training Manager @ (March 2016 - November 2017)
- Sales Coach @ (April 2015 - March 2016)
- Global Premier Team Supervisor @ (November 2011 - December 2012)
- Workforce Management Analyst @ (July 2010 - November 2011)
- Customer Service Representative @ (June 2008 - July 2010)
Mustafa Koc Education
- Yıldız Teknik Üniversitesi
Bachelor's degree (Statistics)
Mustafa Koc Skills
- Customer Service
- Avaya
- NICE Call Recording
- Microsoft Office
- Banking
- Microsoft Excel
- Workforce Management
- Management
- Risk Management
- Business Analysis
- Financial Analysis
- Project Management
- ISO 9001
- Leadership
- Team Building
- Coaching
- Marketing
- Social Media
- Process Improvement
Mustafa Koc Summary
- Mustafa Koc, based in Ingolstadt, BY, DE, is currently a Head of Global Customer Experience and Customer Care at MediaMarktSaturn. Mustafa Koc brings experience from previous roles at MediaMarktSaturn and MediaMarkt Turkey. Mustafa Koc holds a Bachelor's degree in Statistics @ Yıldız Teknik Üniversitesi. With a robust skill set that includes Customer Service, Avaya, NICE Call Recording, Microsoft Office, Banking and more. Mustafa Koc has 1 emails on RocketReach.
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