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Murat Günay Location
İstanbul, İstanbul, TR
Murat Günay Work
Partner and CEO @ (October 2023 - Present)
Chief Executive Officer @ (October 2022 - October 2023)
Head of Customer Experience @ (March 2021 - October 2022)
Director Of Customer Services @ (November 2019 - March 2021)
Global Chief Operations Officer @ (February 2018 - November 2019)
Operations and Customer Services Director @ (April 2010 - February 2018)
Assistant Manager Citiphone @ (December 2005 - March 2010)
Investment Operations Authorizer @ (May 2004 - December 2005)
Citigold Customer Representative @ (January 2003 - May 2004)
Citiphone Officer @ (February 2001 - January 2003)
Murat Günay Education
İstanbul Bilgi Üniversitesi
Master of Business Administration (MBA) (Business Administration and Management, General)
2015-2017
Abant İzzet Baysal Üniversitesi
3 (Economics)
1995-2000
Murat Günay Skills
Customer Service
Operations Management
call center
Customer Satisfaction
Analysis
Quality Assurance
Risk Management
Customer Experience
Call Center Development
Call Center Administration
Call Center Architecture
Call center start-up
Customer Oriented
Fraud Detection
Back Office
Support Services Management
Customer Analysis
Customer Support
Operational Planning
Internet Services
Classifieds
Online Support
Call Centers
Sales
CRM
Banking
Business Analysis
Management
Product Management
Team Management
IVR
E-commerce
Mobile Devices
Analytics
Credit Cards
Telecommunications
Product Marketing
Outsourcing
Start-ups
Team Leadership
Mobile Technology
Leadership
Project Management
Strategy
Sales Management
Business Strategy
Business Development
Change Management
E Commerce
Start Ups
Operations
Murat Günay Summary
Murat Günay, based in İstanbul, İstanbul, TR, is currently a Partner and CEO at RABAM. Murat Günay brings experience from previous roles at Eleman.net, Papara, Modanisa and Cleanzy. Murat Günay holds a 2015 - 2017 Master of Business Administration (MBA) in Business Administration and Management, General @ İstanbul Bilgi Üniversitesi. With a robust skill set that includes Customer Service, Operations Management, call center, Customer Satisfaction, Analysis and more. Murat Günay has 3 emails and 2 mobile phone numbers on RocketReach.
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