IT Development Manager - Distribution @ (June 2020 - June 2021)
IT Operations Manager - Distribution @ (November 2019 - May 2020)
IT Operations Manager - Stores @ (February 2018 - October 2019)
Support Manager @ (April 2017 - January 2018)
Transformation Coordinator @ (August 2015 - March 2017)
IT Service Coordinator @ (March 2013 - August 2015)
Support Analyst - Coles Express @ (April 2012 - February 2013)
Muna Ahmed Education
MetaPM Learning
ITIL Foundation
2015-2015
PMI - Project Management Institute
CAPM (Certified Associate in Project Management)
2012-2012
Muna Ahmed Skills
Analytical Skills
Business Process
Business Process Improvement
Change Management
Customer Relationship Management (CRM)
Customer Satisfaction
Customer Service
Data Analysis
Disaster Recovery
IT Management
IT Operations
IT Service Management
IT Transformation
ITIL
Incident Management
Information Technology
Knowledge Management
Leadership
Management
Microsoft Office
Operational Activities
Operational Planning
Operational Risk Management
Operational Support
Operations Management
Problem Solving
Service Delivery
Service-Level Agreements (SLA)
ServiceNow
Stakeholder Management
Streamlining Operational Processes
Team Leadership
Team Management
Technical Support
Time Management
Transition Management
Trend Analysis
Troubleshooting
Vendor Coordination
Vendor Management
Windows Server
Muna Ahmed Summary
Muna Ahmed, based in Australia, is currently a Delivery Manager - Cyber Security Detection and Response at Coles. Muna Ahmed brings experience from previous roles at Coles. Muna Ahmed holds a 2015 - 2015 ITIL Foundation @ MetaPM Learning. With a robust skill set that includes Analytical Skills, Business Process, Business Process Improvement, Change Management, Customer Relationship Management (CRM) and more. Muna Ahmed has 2 emails on RocketReach.
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