Mumtaz Ali Email & Phone Number
Head of Service @ RDB Concepts Ltd
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Mumtaz Ali Location
- Burton upon Trent, GB
Mumtaz Ali Work
- Head of Service @ (March 2025 - Present)
- Service Delivery Manager @ (January 2020 - March 2025)
- Transport Operations @ (April 2019 - December 2019)
- Head of Central System Estate Management @ (March 2016 - April 2019)
- Product Support Services Manager -> Head of Global Market Implementation and Support @ (May 2010 - March 2016)
- Continual Service Improvement Manager @ (July 2009 - May 2010)
- Project Support Analyst @ (July 2008 - July 2009)
- Service Control Shift Manager @ (March 2006 - July 2008)
- 2nd Line Interactive Support Desk Operator @ (January 2004 - March 2006)
- 1st Line Interactive Support Desk Operator @ (January 2003 - January 2004)
- Broadband Technician @ (September 2002 - January 2003)
- 1st Line Helpdesk Support Analayst @ The Royal Bank of Scotland (July 2002 - September 2002)
- Helpdesk Analyst @ BT Openworld (May 2002 - July 2002)
- Technical Support Engineer @ BT Openworld (May 2001 - May 2002)
- Call Center Specialist @ (October 2000 - May 2001)
- Technical Support Engineer @ (November 1998 - February 2000)
- Sales Assistant @ JJB Sports Ltd (November 1997 - September 1998)
Mumtaz Ali Education
- The Manchester Metropolitan University
BSc in Chemistry and Computers
1994-1995 - Burton & South Derbyshire College
BTEC National Diploma in Science
1992-1994 - The de Ferrers Academy
GCSE's
1987-1992
Mumtaz Ali Skills
- Business Process Improvement
- Business Strategy
- Coaching
- Communication
- Contract Management
- Contract Negotiation
- Customer Base
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Data Analysis
- Departmental Development
- E-commerce
- Early-Stage Startups
- Facilitation
- IT Service Delivery
- IT Services
- Incident Management
- Income Protection
- Infrastructure Technologies
- Key Performance Indicators
- Leadership
- Major Incident Management
- Managed Services
- Management
- Microsoft Office
- Nagios
- Operations Management
- Problem Solving
- Product Management
- Project Delivery
- Project Management
- Project Planning
- Quality Improvement
- Rapid Response
- Recruiting
- Regulatory Compliance
- Root Cause
- Service Delivery
- Service Delivery Management
- Service Delivery Optimization
- Service Desk
- Service-Level Agreements (SLA)
- Stakeholder Management
- Startups
- System Monitoring
- Team Leadership
- Team Management
- Training Delivery
- E Commerce
Mumtaz Ali Summary
- Mumtaz Ali, based in Burton upon Trent, GB, is currently a Head of Service at RDB Concepts Ltd. Mumtaz Ali brings experience from previous roles at RDB Concepts Ltd, Amazon and Inspired Gaming Group. Mumtaz Ali holds a 1994 - 1995 BSc in Chemistry and Computers @ The Manchester Metropolitan University. With a robust skill set that includes Business Process Improvement, Business Strategy, Coaching, Communication, Contract Management and more. Mumtaz Ali has 1 emails on RocketReach.
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