Mukund Dubey Email
Customer Success Manager (Founding CSM) @ SellersCommerce
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Mukund Dubey Location
- Hyderabad, IN
Mukund Dubey Work
- Customer Success Manager (Founding CSM) @ (March 2026 - Present)
- Customer Success and Retention Manager @ (July 2020 - February 2025)
- Senior Customer Service Representative @ (March 2017 - June 2020)
- Business Development Executive @ (February 2016 - February 2017)
Mukund Dubey Education
- ICT Academy, IIT Kanpur
Professional Certificate Course in Generative AI and Machine Learning
2025-2026 - Central Institute Of Plastics Engineering and Technology 2012-2016
Mukund Dubey Skills
- AI associate
- APIs
- Account Expansion
- Account Management
- Analytical Skills
- Apex Programming
- Attention to Detail
- Business-to-Business (B2B)
- CRM Databases
- Campaigns
- Certified Salesforce.com Developer
- Client Relations
- Coaching
- Communication
- Consulting
- Critical Thinking
- Cross-Selling
- Cross-functional Collaborations
- Custom Objects
- Customer Engagement
- Customer Experience
- Customer Interaction
- Customer Onboarding
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Satisfaction
- Customer Satisfaction (CSAT)
- Customer Service
- Customer Service Representatives
- Customer Success
- Customer Support
- Data Science
- Enterprise Account Management
- Escalation Resolution
- Escalations Management
- Force.com
- Functional Requirements
- Gen AI
- Go-to-Market Strategy
- Interpersonal Skills
- JSON
- Jira
- Key Performance Indicators
- LWC
- Lead Generation
- Leadership
- Machine Learning
- Management
- Marketing
- Microsoft Excel
- Microsoft Office
- Microsoft Word
- NRR
- OAuth
- Object-Oriented Programming (OOP)
- Onboarding & Adoption
- Operations Support
- Oral Communication
- Organizational Culture
- People Management
- Post-Sales Support
- PowerPoint
- Presentation Skills
- Problem Solving
- Product Adoption
- Project Management
- Public Speaking
- Renewals
- Renewals & Churn reduction
- Reports and dashboard
- Research
- SOAP
- SOQL
- Sales
- Salesforce CRM Analytics
- Salesforce Integration
- Salesforce Lightning
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Salesforce admin
- Salesforce.com
- Salesforce.com Administration
- Salesforce.com Development
- Salesforce.com Implementation
- Service Center
- Software as a Service (SaaS)
- Solution Implementation
- Stakeholder Management
- Team Leadership
- Team Management
- Team Performance
- Technical Support
- Triggers
- Upselling
- Validation Rules
- Visualforce
- Visualforce Pages
- Written Communication
- workflows
Mukund Dubey Summary
- Mukund Dubey, based in Hyderabad, IN, is currently a Customer Success Manager (Founding CSM) at SellersCommerce. Mukund Dubey brings experience from previous roles at American Express and India Dye Chem. Mukund Dubey holds a 2025 - 2026 Professional Certificate Course in Generative AI and Machine Learning @ ICT Academy, IIT Kanpur. With a robust skill set that includes AI associate, APIs, Account Expansion, Account Management, Analytical Skills and more.
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