Muhammad Haniffa Email
Customer Service Specialist @ iMile Delivery
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Muhammad Haniffa Location
- Petaling Jaya, MY
Muhammad Haniffa Work
- 2024 -now Customer Service Specialist @
- 2024 -2024 Customer Service and Operations Executive @
- 2023 -2023 Customer Service Representative @ Obright Sdn Bhd
- 2017 -2022 Gateway Customer Service Agent @
- 2015 -2017 Customs Clearance Administrator Agent @
Muhammad Haniffa Education
- Klang High School (SMK Tinggi Klang)
Associate of Arts - AA (Arts)
2010-2014
Muhammad Haniffa Skills
- Onboarding
- Complaint Management
- Performance Reviews
- Identifying Issues
- Government Regulations
- Order Entry
- On Site
- Communications Management
- Reporting Requirements
- Mobile Device Troubleshooting
- Mobile Devices
- Client Billing
- Online Support
- Office Operations
- Resolving Issues
- Critical Thinking
- Purchase Orders
- Business Process Outsourcing (BPO)
- Dispute Resolution
- Consultation
- Coordination Skills
- Continuous Improvement
- Service Levels
- Persuasion
- Manners
- Confidentiality
- Compensation
- Stress Tolerance
- Chat
- Analytical Skills
- Working Experience
- Microsoft Outlook
- Understand & Convey Complex Information
- Compliance Regulations
- Difficult Situations
- Office Administration
- Workload Prioritization
- Professional Manner
- Client Requirements
- Enquiries
- Oral Communication
- Contact Centers
- Mandarin
- Customer Onboarding
- Computation
- Key Performance Indicators
- Global Customer Service
- Data Standards
- Customer Success
- Customer Loyalty
- Professional Skills
- Customer Interaction
- Presentations
- Etiquette
- Attention to Detail
- Phone Etiquette
- Service Standards
- Industry Training
- Order Processing
- CRM Software
- Negotiation
- Quotations
- Phone Manner
- OnTime
- Customer Follow-Up
- Malay
- Punctual
- Shipping
- International Shipping
- Report
- Reporting
- Customs regulation
- Freight Forwarding
- Import Export
- Import/Export Operations
- Export-Import customer service
- Customs Clearance
- Import Logistics
- Import Compliance
- Logistic Support
- Customer Support
- Customer Satisfaction
- Customer Engagement
- Administration
- Customer Relationship Management (CRM)
- Microsoft Excel
- Customer Service
- Speed Reading
- Skilled Multi-tasker
- Multitasking
- Data Entry
- Problem Solving
- Creative Problem Solving
- Root Cause Problem Solving
- Team Problem Solving
- High-Pressure Environments
- High-Pressure Situations
- Pressure Handling
- Communication
Muhammad Haniffa Summary
- Muhammad Haniffa, based in Petaling Jaya, MY, is currently a Customer Service Specialist at iMile Delivery. Muhammad Haniffa brings experience from previous roles at World Courier, Obright Sdn Bhd and DHL Express Malaysia. Muhammad Haniffa holds a 2010 - 2014 Associate of Arts - AA in Arts @ Klang High School (SMK Tinggi Klang). With a robust skill set that includes Onboarding, Complaint Management, Performance Reviews, Identifying Issues, Government Regulations and more. Muhammad Haniffa has 3 emails on RocketReach.
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Muhammad Haniffa
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