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Mritunjay Kumar Work
2025 -now Director - Customer Success @
2021 -2025 Senior Operations Manager @
2019 -2020 Quality Manager (East) @
2017 -2018 Deputy Manager – Service Partner Management (Call Center Transition) @
2015 -2017 Deputy Manager – Service Partner Management (Call Center Quality) @
2014 -2015 Assistant Manager – Zonal Customer Service Head (Retail) @
2012 -2014 Senior Executive – Service Partner Management (Call Center Operations) @
2008 -2012 Executive – Service Partner Management (Call Center Operations) @
2006 -2008 Executive - Zonal Customer Service @
2003 -2006 Executive – Customer Care (Inbound Call Center) @
2001 -2003 Team Leader (Project - Standard Chartered Bank) @
Mritunjay Kumar Education
Emperial institute of Management Science and Research
Master of Business Administration - MBA (Operations Management)
2018
National Council for Hotel Management
Bachelor's degree (Hospitality Management)
1994-1997
Mritunjay Kumar Skills
Leadership
People Development
Management
Microsoft Word
Zonal Operations
Project Management
Telecommunications
Business Development
Service Partner Management
Wireless
Team Management
Call Centers
Customer Service
Health And Safety Rules
Call Center Operations
3G
Performance Management
GSM
Retail
Account Management
Sales
Market Research
Competitive Analysis
Strategic Planning
Sales Management
Real Estate
Marketing
Selling
Loyalty Creater
Mritunjay Kumar Summary
Mritunjay Kumar, is currently a Director - Customer Success at Codavatar Tech Pvt. Ltd.. Mritunjay Kumar brings experience from previous roles at Kantipur Management Private Limited, Tech Mahindra and Vodafone. Mritunjay Kumar holds a Master of Business Administration - MBA in Operations Management @ Emperial institute of Management Science and Research. With a robust skill set that includes Leadership, People Development, Management, Microsoft Word, Zonal Operations and more. Mritunjay Kumar has 1 emails and 3 mobile phone numbers on RocketReach.
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