MRAWS Information

Management of IT infrastructure, purchase, installation and configuration of equipment, monitoring and support for business users is provided in the following modules: Module I - preventive maintenance of IT systems: - Maintenance of workstations and peripheral equipment - Purchase, delivery, service, equipment configuration and user training - Installation of the operating systems, user and dedicated software - Updating and monitoring of the entire IT system - Consultations and technical support - Quarterly report on the maintenance status of the IT system Module II - computer network and web services: - Management of NAS devices - Backup system (local and remote) - Users and groups authorization, assignment of rights and configuration of services - Configuration, implementation and monitoring of the VPN network - E-mail accounts management, setup and annual archiving - Domain and hosting monitoring and management - Management of active and passive network equipment - Updating and backing up the websites Module III - response time: - Emergency interventions: up to 1 hours for remote access or during the same day - Regular interventions: up to 2 hours for remote access or during the next working day Module IV - fixed terms: - Users visit once a week - Reserved quota of working hours - 24/7 support available - etc. For more information, feel free to contact us by e-mail info@mraws.me or phone number +382 69 480 640 We look forward to future cooperation.