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Moustafa Youssef Location
Egypt
Moustafa Youssef Work
Service Quality and Customer Insights Senior Manager @ (January 2023 - Present)
Service Quality Manager @ (December 2019 - December 2022)
Contact Center Manager @ (September 2017 - December 2019)
Contact Centre Vendor Management @ (July 2015 - August 2017)
Customer Service Contact Centre Team Leader @ (May 2010 - July 2015)
Premier Contact Center Senior Officer @ (May 2009 - May 2010)
Contact Center Agent - Shift Leader @ (September 2007 - May 2009)
Personal banker @ (July 2005 - June 2006)
Moustafa Youssef Education
Cairo High School
Moustafa Youssef Skills
Leadership
Customer Experience
Presentation Skills
Team Building
Self Assessment
PowerPoint
Banking
Credit Cards
Changing Strategy
Account Management
Sales
Customer Satisfaction
Troubleshooting
Business Analysis
Team Leadership
Communications Skills
Financial Services
Outlook
Microsoft Office
Microsoft Word
Risk Management
Microsoft Excel
Credit
Training
Time Management
Customer Service
Financial Analysis
Management
Retail Banking
Call Centers
Loans
Performance Management
Moustafa Youssef Summary
Moustafa Youssef, based in Egypt, is currently a Service Quality and Customer Insights Senior Manager at Attijariwafa bank Egypt. Moustafa Youssef brings experience from previous roles at Attijariwafa bank Egypt, Attijariwafa bank and Barclays. Moustafa Youssef holds a Cairo High School. With a robust skill set that includes Leadership, Customer Experience, Presentation Skills, Team Building, Self Assessment and more. Moustafa Youssef has 3 emails and 1 mobile phone numbers on RocketReach.
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