Mosaic eFulfilment Information

We are an omnichannel e-commerce fulfilment and client response operation. We exist for our clients to grow. We deliver efficient, innovative, technology-led response handling and warehouse fulfilment solutions for e-commerce businesses and the third sector. The business exists to help our Client's operate more efficiently and to communicate with their customers more effectively. We support a range of clients, providing high quality services that meet their individual needs. The business operates from a purpose built Client Support Centre in Yorkshire and provides fully integrated turnkey solutions encompassing end-to-end contact centre, digital mail room and web based order processing, stock management and allocation through to bespoke order fulfilment and mail distribution services. The business has extensive resources to deliver services: • Modern secure distribution centres • Omni-channel contact centre facilities • Customer Relationship Management (CRM) • High powered end-to-end transaction processing solution • OCR / ICR Scanning and data capture • Seamless web and system integration services • Comprehensive BI, MI and reporting facilities • Data analytics and customer insight • High speed digital printing equipment and print production software • State of the art web and e-mail technology • High quality experienced team We believe our approach is unique and very proactive. We don’t simply stop at providing service excellence; we work with our clients to help them you grow and operate efficiently – a common sense approach, if our clients grow, we grow. Mosaic's commitment to quality underlines the importance of rationalising and improving efficiency, but the bottom line is that it is good business. Mosaic is committed to continued growth and success through investment in technology and by the pursuit of excellence in its products and services.